what working tech support is REALLY like

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  • Опубликовано: 13 фев 2018
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Комментарии • 2 706

  • Let me take a Jörmungandr at that
    Let me take a Jörmungandr at that 13 часов назад

    Someone should make a story with this as a villain origin story.

  • whipmejuarez
    whipmejuarez День назад

    Please note IT story times!!

  • nickfromschool
    nickfromschool День назад

    It makes sense most of the people don't know what to say because it's I.T, their there to help

  • Trine Light
    Trine Light 3 дня назад

    I work in tech support and i love it. Sometimes people can be really dumb, yes. But most of the time they are very grateful. I guess i depends on which company and which kind of people you talk to.

  • varun dewan
    varun dewan 3 дня назад

    0:48 same, dude, same..

  • varun dewan
    varun dewan 3 дня назад

    0:27 no, that's reading a slowburning fic with angst...

  • Sandrilyona Doe
    Sandrilyona Doe 5 дней назад

    Worked for several years as game tech support for kids and then for mobile apps. Soulcrushing, loosing faith in humanity....that doeasn't even begin to cut it...

  • Paul Lane
    Paul Lane 5 дней назад

    it's horrible... sad... depressing... and too relatable and true... a mine field of stupidity. 5 years and still counting...

  • Jason Hatt
    Jason Hatt 7 дней назад

    Now I want you to print out all the comments (including this one) so I can hand write a reply. And get the Tech guy if it breaks

  • its michelle
    its michelle 8 дней назад

    I can relate lol

  • Serenity ellie
    Serenity ellie 9 дней назад

    Hello IT, have you turned it off and on again?

  • mary fl
    mary fl 9 дней назад

    What app do u use for creating animations?😍😍 I really like them😃😃

  • AlleyCat 2000
    AlleyCat 2000 9 дней назад

    Is it weird I get these questions at my job in retail? I work at an nz version of target at service desk so I answer the phone a lot and its crazy how many of these issues I have dealt with

  • Crystal Wake
    Crystal Wake 9 дней назад

    I work in IT use to work in retail and I study IT... some days are fun and some days I just go out with my co-workers to get food to relax form the day

  • Random Furby
    Random Furby 9 дней назад +1

    Wait people don’t put diferente socks on purpose

  • Bradmyr
    Bradmyr 10 дней назад

    Worked in Tech support for 10 years. Changed careers after being diagnosed with hypertension!

  • Alexandra Ball
    Alexandra Ball 10 дней назад

    Tech support rules! I can only imagine the stupidity you have to deal with just considering what I've handled in customer service lol

  • Rachael Lyn
    Rachael Lyn 10 дней назад

    This video is genius and hilarious, but the comments 🤣🤣🤣🤣

  • Johan Schutten
    Johan Schutten 11 дней назад

    This happens in all call center jobs :) Customer: I would like to make an appointment. Me: That is possible. I've got room for you after tomorrow. Customer: Do you have room for today? Internal Me: WTF did I just tell you?!

  • Ezekiel is a Pig
    Ezekiel is a Pig 11 дней назад

    |:

  • whatsername1180
    whatsername1180 11 дней назад

    Customer service is the worst!!
    I was working at Dillards in customer service, this lady comes in with a giant bag full of returns and throws it on the counter and says "I need to return these." (Our store policy was that all returns needed to be done in the department they were bought. So for example, womens clothing needed to be returned in womens clothing or kid shoes in kid shoes. Because those employees were trained to see if theres any damage or in some cases, people bought brand names shoes, and then bought knock offs of the same shoe and tried to return the knock offs and have the real shoes or even just sell the real shoes for profit. Yeah that actually happened... a few times) so I tell her "I'm sorry ma'am, all returns have to be done in the original department of which they were bought. "
    She then comments " what?! Since when?!"
    Me: "Its a new policy, ma'am, I'm sorry for the inconvenience. I can call a manager for you if youd like."
    "This is ridiculous! This is why I shop at Nordstrom! You won't have my business!" She grabs her bag and storms off pissed as fuck.

  • Colourful World
    Colourful World 11 дней назад +1

    0:44 omg i thought i was the only one that hates it😂

  • SyTheFoox Productions
    SyTheFoox Productions 11 дней назад

    Alot

  • SyTheFoox Productions
    SyTheFoox Productions 11 дней назад

    Btw the kids look like chicken nuggets

  • SyTheFoox Productions
    SyTheFoox Productions 11 дней назад

    *heck*

  • INDIE MAINSTREAM
    INDIE MAINSTREAM 11 дней назад

    I’m starting an IT job on monday. What have I done?

  • Kameen Avery
    Kameen Avery 12 дней назад

    OMG!!! I have been in AL of these situations...... BEST ones are,
    ME:what browser are you using.....
    Customer: Whats a browser?
    Seriously the thing you just went to our website on and started a LIVE CHAT!!!
    ME: Can you copy and paste the link and send it to me.....
    Customer: How do I copy and Paste......
    GGGRRAAAAAAHHHHHH
    ME:What is the browser you are using......
    Customer: Microsoft Windows........
    ME................. "pulls the burbon out of the desk drawer takes BIG pull"
    ME: That is your Operating system. What is the browser you are in. Is it an E does it look like a Simon says game or a Fox in a circle
    Customer: What is an Operating system?
    ME. Boss I am done for the day see you tomorrow after my therapy session.

    BTW. Serious calls above from my last job working Customer Support.

  • Jay Handron
    Jay Handron 12 дней назад

    Thanks for sharing! I work in tech support and deal with technicians calling for help from customers houses and could tell you a thousand stories exactly like the anecdotes you just shared.

  • Sanj J
    Sanj J 13 дней назад

    heck that’s my future 😭

  • Louis Sorace
    Louis Sorace 13 дней назад

    I can absolutely relate to this. The most annoying question I used to get is "what's a web browser?"

  • Frank R. Haugen
    Frank R. Haugen 13 дней назад

    I worked IT support at a university, and an older (as in 60yo) student called and said they couldn't log in to the system. I check, and the password has expired, so i say: you need to set a new password; just go to apage.uni.tld... I hear a sigh followed by: where's the best parking spot to get there.......

  • OP_Quick_Killer
    OP_Quick_Killer 13 дней назад

    dude....I love your vids there funny af... love your animated character....

  • Phob Watch
    Phob Watch 13 дней назад

    Now I feel sorry for the 3 IT guys there is in our office of about 30 ish people
    No wonder they look so done out by the end of the day

  • nodlimax
    nodlimax 13 дней назад

    I'm working in IT and the stuff I've seen and heard is just mind boggling. Example from about 10 years ago (worked at a different company and IT area than today):
    Doing online support via chat:
    1. Customer contacts me and reports some problem with the product
    2. I'm chatting with the customer => customer suddenly claims he is not even online
    I'm sitting in front of my scream and be like "WTF?"
    3. So I ask him how he is communicating with me on the internet in a chat when he is not even online
    4. customer literally responds that he is using AOL...
    I was just done for the rest of the day.....

  • Thomas _
    Thomas _ 14 дней назад

    My dads head of a tech support...
    At a school

  • 1 1 2 3 5 8 13 21 34 55
    1 1 2 3 5 8 13 21 34 55 15 дней назад

    I know this isn’t tech support, but in middle school my elective was as a Teacher’s Assistant. So many people were confused by the sheer idea of a computer. I had to teach a kid how to right click with a mouse... i just can’t believe I went back for a second semester

  • Brandon Newby
    Brandon Newby 16 дней назад

    Ive enjoyably watched a lot of your reviews. but the best account that you watch the good place also. It is sooo good

  • Chris Hankins
    Chris Hankins 16 дней назад

    As a telecom sales guy i love dealing w older people who get bugged out bcuz i don't carry paper... I'm selling technology to you in a digital age, why have cumbersome papers when i can do everything off of my iPad

  • Drakkenmensch Silverflare
    Drakkenmensch Silverflare 16 дней назад

    I work phone tech support and I can confirm this is true. Another common thing is people trying to fix a problem by doing something unrelated that can't possibly fix the problem so of course it fails, so when they call they ask you to tell them how to do the unrelated thing instead of fixing the REAL problem. This is how you get people with email password problems asking you how to create an email account when it keeps telling them that this email already exists.

  • Ria Galang
    Ria Galang 16 дней назад +1

    "If you're thinking IT as a career, DONT!" - hahaha.. this is so relatable..

  • DandyCZE
    DandyCZE 16 дней назад

    LOL I worked 3yrs entry level tech support in corporation and I enjoyed every second of it. You don't realize how funny those people are. I am now on senior IT staff position and I sometimes genuinely miss answering Helldesk.

  • Roffa 5311
    Roffa 5311 16 дней назад

    If i would work as a tech support i think i would be brain dead by now

  • PANZERFAUST90
    PANZERFAUST90 17 дней назад +1

    My best helpdesk call was "Where's my Recycle Bin?"

    Yep that actually happened.

  • Wilson Solt
    Wilson Solt 17 дней назад

    Omg is your company my family?

  • Garth Palmer
    Garth Palmer 17 дней назад

    I worked for Nintendo tech support when the Wii first came out, so yeah, you can probably imagine how many idiot stories I have. there were at least a couple people who didn't realize the Wii had to be plugged into the power outlet to work. not even exaggerating.

  • SpagEddie8113
    SpagEddie8113 17 дней назад

    My dad works for dish, like the TV company, and he has to answer calls about technology. This sounds a lot like his work:) Also, one time someone threatened to kill him.

  • Rainbow sword
    Rainbow sword 17 дней назад

    At 1000000 subs will you quit your job and focuse on RUclip

  • Dj HeroW
    Dj HeroW 17 дней назад

    The Good Place is fine

  • Jacob Kayne
    Jacob Kayne 17 дней назад

    loved that good place reference

  • The Gaming Bonnie
    The Gaming Bonnie 17 дней назад

    I am a Technology support rookie for my school and i have the same first problem...

  • PlatinumShiro
    PlatinumShiro 17 дней назад

    Ohhh!!!!
    チュッチュ is the sound effect of the kiss!
    My Japanese is coming in handy lol

  • On Dami
    On Dami 17 дней назад

    hahahaha i love your expressions...hahaahaa this was so funny...

  • William Tocci Jr
    William Tocci Jr 18 дней назад

    More tech stories please

  • William Tocci Jr
    William Tocci Jr 18 дней назад

    As a former government IT tech...I feel your pain...had a lady call in... loudly in the background you hear repeated beeps coming from her computer...told her to move her hand across the keyboard hitting all keys...noise magically stops... instantly I'm a magician to this lady...

  • Cody Jones
    Cody Jones 18 дней назад

    We need a support group. A Tech Support Support group.

  • Taylor Rodriguez
    Taylor Rodriguez 18 дней назад

    This was hilarious. We definitely need more IT stories!

  • Amy F
    Amy F 18 дней назад

    I’m in IT and have similar story as last one but instead of e-mail it was online proofing for packaging artwork (think cereal boxes, and everything else on grocery shelves). A managers refused to learn the software (which is super easy) so the other lady had to download and print out all the PDF files (which could be very large) then manager would write changes on the hard copies and the other lady would type in her changes. So like 3 times the work. Also, when I was on the phone, the ladies had a side conversation about how it was stupid and confusing that American women (like me) changed their names when they got married. They were dumb and nasty.

  • fournierman
    fournierman 18 дней назад

    Does he say Toyko at the beginning?

  • Fay Stringer
    Fay Stringer 18 дней назад

    ugh i've been stuck in retail for four years, just have to get through it ;) plus this current job actually love

  • Piotr Kuklewski
    Piotr Kuklewski 19 дней назад

    Sorry to burst your bubble mate, but not only IT has got that problem>
    I've worked CS for many different companies [collections, bookkeeping, delivery, you name it] and it is prevelant LITERALY EVERYWHERE.
    90% of people calling/writing are straingt up entitled MORONS, who often makes me wonder "How are you even alive?"
    People calling with ACTUAL problems are unfortunately a fraction of pure, unadulterated stupidity you have to go through.

    My phlosophy? Everyone's an idiot until they prove otherwise.

  • Greg
    Greg 19 дней назад

    IT pays well but it's not worth it when you have to deal with all the stupidity in this world.

  • TypetwoAbsolute
    TypetwoAbsolute 19 дней назад +6

    True key to job happiness - Do not get a job where you work directly with employees or customers.

  • The Coffee Nut
    The Coffee Nut 19 дней назад

    women should not work in tech

  • David Hewitt
    David Hewitt 20 дней назад

    However, I have a different opinion. I have an ISP that was notoriously buggy. They'd come out 10 times over a year before they fixed anything. (Turns out it wasn't my house it was another in the area causing the disconnection issues) Unfortunately by the last few calls, I'd already learned all the troubleshooting I was ever told to do and done them before ever calling. The lady or guy on the phone kept asking me to do those things again. Wouldn't believe I'd already done them. Only when I raised my voice would they agree to send someone out.

  • dan hemmerling
    dan hemmerling 20 дней назад

    I worked IT for a few years and gave it away. Ppl are stupid. Mostly it was programs ppl installed that conflicted with other programs. Windows really dislikes other programs being installed. Apple isn't worth fixing. Dell, HP or store branded pc's are not worth buying. I actually refuse to fix computers I tell ppl not to buy but they buy anyway.

  • louie Redford
    louie Redford 20 дней назад

    Good luck getting 1m subs

  • Caren Hall
    Caren Hall 20 дней назад +1

    THAT puts 'My coffee cup holder is broken' to SHAME!! Took me forever to work out she was on about the old CD tray that she happily used to hold her coffee cup, it's so much fun working with idiots, now, excuse me while I sink my face in my fishtank and scream!

  • Nathan Matteson
    Nathan Matteson 20 дней назад +5

    Me: *Is taking a course to work in IT*
    Also Me: *Watches this video that specifically tells me NOT to go into IT*
    Me Again: *Ignores the warning and goes on with the course*

  • DragonWaffle
    DragonWaffle 20 дней назад

    This video made me sub... I worked in IT for 3 years majority being over the phone and there I learned patience and how to be incredibly descriptive when describing a problem.

  • PlatinumShiro
    PlatinumShiro 20 дней назад +3

    I called IT once.
    I had just bought a laptop and it comes preinstalled with Windows since it was a Windows Laptop. Only thing was that as soon as you turned it on, the laptop was supposed to automatically access the code pre-installed and it needed to work. Only thing as, it didn't. I went to Staples for the tech guy to help me. He couldn't do anything because it was up to the Dell company not Staples. (But he did give me all the information previously stated cause I didn't know anything).
    So I went home and called IT. Waited on hold till this man answered. I told him the problem, he made me follow the instructions. Give him some numbers. I did everything as followed and it didn't work. He was confused. So our last thing was to factory reset that laptop and if that didn't work I'll have to send it in. So he instructed me on how to do a full on Factory Reset. I did, went to settings. This time it read he code and everything was working fine. I said thank you, have a nice day and we were all good. Then he called my phone again about a week later to make sure that everything was still working with my laptop. I said yes, everything was working perfectly. He said that's great, I said thank you again. And that was the end of my IT experience. Rather positive I would say.

  • hoikay1
    hoikay1 20 дней назад

    Just install remote support solution and ask for the computer name and do it on your end without the user having to do anything. This is what I do being the family tech support guy

  • ichigo0086
    ichigo0086 21 день назад

    I understand these issues, I didn't work IT, but I did work at a Verizon hire out business support call center. I had some of the worst people call up there.

  • Sven Olaf Kamphuis
    Sven Olaf Kamphuis 21 день назад

    if idiots work for paying customers, fine, money money money... if idiots work in your own company, GET THEM REMOVED.

  • Sven Olaf Kamphuis
    Sven Olaf Kamphuis 21 день назад

    "doesn't know how to use the company email" = unsuitable to remain working there. keep your company clean of useless eaters like that (not just that she herself is useless, she is also slurping up the time of -another- FTE to print out and type in her emails). the shareholders will be pleased to know she's gone. the IT department is a good place where people that are of no use whatsoever to the commercial interest of the company get discovered after bullshitting their way through a job interview. simple as that. work together with legal and HR and clean up the trash.

  • Sven Olaf Kamphuis
    Sven Olaf Kamphuis 21 день назад +1

    this is the part where the it department guy goes for a little walk to the human resources department, points out the utter incompetence of said 'manager' and has her fired on the spot for complete insuitability for the job.

  • BEN’Z Animation Studio
    BEN’Z Animation Studio 21 день назад

    Do you think God stays in heaven because he's afraid of what he's created?

    • A. Ryan
      A. Ryan 2 дня назад

      That's deep.

  • Danila Petrova
    Danila Petrova 21 день назад

    Sooo relatable! 🤣🤣

  • Joshua Degreiff
    Joshua Degreiff 21 день назад

    Mirroring is the best for any IT I guess

  • Gimme Themtoes
    Gimme Themtoes 22 дня назад

    Some users are so clueless, i swear a type writer was their last word processor

  • Jam B Gaming
    Jam B Gaming 23 дня назад +1

    This is why I try to be the nicest I can be to tech support people

  • April Mintac Pineda
    April Mintac Pineda 23 дня назад

    This is funny and all but please don't confuse IT for tech support.

  • Ken lawles
    Ken lawles 24 дня назад

    I don't know where you went on a but I can't find you

  • Jess Jordan
    Jess Jordan 25 дней назад

    I've been working on customer care or customer care related fields in Telecom for the past 9 years or so. This is beyond accurate. There is very little that surprise me now but people are amazing to outdo themselves every time.

  • Kaitlin T
    Kaitlin T 25 дней назад +1

    I once spent almost 2 weeks manually installing the updated version of a program on all of the computers because sometimes it just didnt work and wouldn't do it on the back end

  • Kayes_pack
    Kayes_pack 26 дней назад +1

    Worked tech support for 7+ years for three different companies and yeah pretty much 100% accurate!

  • hk4124
    hk4124 27 дней назад

    IT and customer support jobs can drive you crazy. I mean I am a complete layman when it comes to tech and even I am like "how dumb can someone be?"
    I mean in IT at least the people you talk to SHOULD be more professional but working customer service you get calls from bat shit crazy people all the time.

  • Harry Moobs
    Harry Moobs 27 дней назад

    I've done IT before and Alex is totally right. It's the most soul sucking job you can have aside from cleaning septic tanks with a sponge.

  • Carlton Ogulla
    Carlton Ogulla 27 дней назад

    The good place is a good show

  • Jennifer Decker
    Jennifer Decker 28 дней назад

    Your animation is hilarious (in the good way)!

  • Stratos Sikelis
    Stratos Sikelis 28 дней назад

    Dude as a computer science undergraduate you just made my day.

  • Margarita M.
    Margarita M. 29 дней назад

    [talks into a banana]

  • John Shirley
    John Shirley Месяц назад +1

    About 15 years ago[*], I had a customer call our helpdesk; and after asking the initial, important question "are you at the computer right now?" (yes), I then walked him through a lengthy number of steps and he replied with an understandably affirmative or negative response to each question. It wasn't until after nearly an hour -- and when he said he had to go because he was nearly at his destination. I discovered that he wasn't anywhere _near_ a computer. He was driving. **head**desk**. [*] it was back in the day of cell phones, and no mobile internet options.

  • Josh Joissaint
    Josh Joissaint Месяц назад

    What's up Alex, can you speak Japanese?

  • Joey Doodles
    Joey Doodles Месяц назад

    My husband works in tech support and gods the things he comes home and rants about! What is common sense?! These people have NONE!

  • JayinMI
    JayinMI Месяц назад

    We are getting a lot of this in Car Stereo stores now too. Really can relate! LOL

  • SilencerNate
    SilencerNate Месяц назад +1

    Never worked in IT or took phone calls, but I have certainly listened to a few incredible calls from some of the agents. The stories I could tell...
    Like the customer that called tech support because they thought the company I work for "killed their phone girlfriend." Long story short, they thought Siri was their personal assistant.
    Or another one where someone called in with a "virus" on their phone. Even with the phone off, there was physical pink dots/bumps on her screen. Long story short, it was paint from when they were painting a nursery that spilled dots on the screen.

  • huneylove5
    huneylove5 Месяц назад +1

    I remember working at Lowe's when a customer brought in used toilet seat. For one gross but she also wanted to return it saying it wasn't as soft as she thought it was. Okay sure but the girl at customer service said she couldn't return it. At first I thought it was because it was gross as fuck so we shouldn't take it back anyway. Turns out she bought it from Menards and was baffled that we don't take returns from competitor stores.

  • unicorn sprinkles
    unicorn sprinkles Месяц назад

    I hate someone but it’s not Alex. I just needed to say it anonymously

  • kyotokitsune
    kyotokitsune Месяц назад +1

    I've worked tech support for VoIP, internet, help desk, cell service, and now mobile devices. There are good things about the field, but yeah, it can be soul crushing. Like getting another network admin calling in because the internet is down, and you try a few things that doesn't work, so you tell them to replace the phone cable between the modem and the wall (it's DSL), and they are like, "I've been working 20+ years in IT. I've never seen that fail." And I'm like, "I've been working this job for about a year and I see this happen at least 6 times a day." Then they reluctantly do it and are surprised it works. Network admins aren't always all that's cracked up to be. Which is weird because I'm going to college for network security, and I can say, they learn much of what I'm learning and cables is a part of IT work that you should know.
    Anyway, a few years down the road, I'm in another position that isn't so much tech support, but having that knowledge helps. I get an escalation where this customer's entire network goes down. She was willing to work with us... until her IT company says "don't cooperate with them! It's their issue!" We spent 6 months trying to resolve this issue. They blamed our equipment. The customer's IT group sent out their own tech and the tech spoke with us and was like "yeah, I don't know what the hell they were thinking. This network is messed up. They have this router looping into your guy's switch." Found out after we brought that up as that is an obvious point of failure, the guy was let go. Now the IT guy I was working with said the usual, "I've been in IT for 30+ years." Now I'm professional and I really wanted to say "and apparently you know nothing", but I didn't. We bent over backwards. They weren't willing to test with us, so we had to find clever ways of doing what we needed to do, which was write scripts and put them on their switch and router that we provided. Know what we found? Yeah, it's their router that's looping is the problem, causing a broadcast storm that's freezing up the switch and bringing the whole network down. The IT guy didn't believe it, even with sending all of the logs. Even with our tier 3 basically calling him a moron. We've replaced all of our equipment (about $5000-$6000 total). Eventually because they weren't willing to take apart their network I had to have an interesting conversation that got me raising my voice to the customer and got the managers on the same floor picking up their phone to listen in. The customer refused to do anything and I had to say, "because you aren't willing to troubleshoot further, we've proven what the issue is and we're willing to work with you to isolate the network. But since you refuse there's nothing more we can do. We have to go with what information we have which shows the issue is on your end." He responded with, "want me to call up your partner and you can explain to them why you refuse to fix this problem?" Me, "You know what? Yes I would love to explain this. Get them on the phone and I will explain everything." He hung up. I emailed our partner who he was their customer. I literally sent everything, and cc'd the VP of my company on the email. The partner responded with "Yeah, we're about to fire him as our customer because we've had this issue with them in the past. You guys have done everything. We'll take it from here, thank you." That was the last case I closed out before I left to return to college.
    As soul crushing it can be, most people may not be smart about computers, cell phones, or regular phones, but when you fix their issues, they can be more often than not, genuinely thankful. You are their savior, and that's a wonderful feeling. And that makes the job so worth it.

  • Anke B
    Anke B Месяц назад

    The stories in the comments are golden 😂😂😂😂