what working tech support is REALLY like

  • Опубликовано: 13 фев 2018
  • what working tech support is really like animation
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Комментарии • 2 008

  • Kiah Aleyce
    Kiah Aleyce 9 минут назад

    Soooo FUCKING true my very first real job was tech support at AT&T I couldn’t

  • Nilas JunkYard
    Nilas JunkYard 4 часа назад

    You crack me up man! I love your videos!
    btw I fell in love with charly. King charles spaniel, right?

  • MS&F ASMR Vlogging
    MS&F ASMR Vlogging 9 часов назад

    1:36 got me dead

  • Ce Ce
    Ce Ce 9 часов назад +1

    But what if the person really did try to do what you suggested, and they're not trying to contradict you? Is that annoying, or....... do you just answer those as best you can not annoyed?

  • TouchedbyCastiel
    TouchedbyCastiel День назад

    I worked for a community college call center and I completely understand. I had to play IT all the time because our actual IT would hang up on stupid people. I had a guy call about not getting FAFSA money in time, spoke to him about an hour because he didn't know his student ID number and nothing was working. In the end it turns out, not only did he NOT apply for FAFSA, but homeboy didn't even admit to our school. He enrolled at a sister college in the spring and decided the classes at our school were closer to his job- so naturally he could just SHOW UP AT A NEW SCHOOL and everything would be okay because "we should know". It still makes me mad to this day.
    *Also, tossing shade to all the college kids who don't know how to read analog clocks and used their fingers to read in English 102*

  • O. Thirikalee
    O. Thirikalee День назад

    I believe myself to be a little better than the average user. I can fix most of my problems by myself or with a little help from google. But when I DO need the tech support I always feel so sorry for them because most of the time it turns out to be some stupid thing I should have thought about but... I just didn‘t. 🤪

  • asdfghjkkjhgfdsa
    asdfghjkkjhgfdsa День назад

    I used to do IT for this bank and the program was in DOS, the easiest thing you can imagine with all common everyday task listed for the employees on the bottom. Still they would get confused or worry they might make a mistake so we would sometimes walk them through a process if they were doing it for the first (or 100th) time.
    I literally had this conversation for like 10 minutes
    Employee: it's telling to press F3 what do I do?
    me: Press F3
    Employee: ok, now it tells me press P to print, C to cancel or E to edit
    Me: do you need to edit anything?
    Employee: No, I'm done I wanna print
    Employee: What do I do?
    Me: Press P.
    Employee: ok, now there this box and it's written "make sure printer is loaded with A4 Paper". What now?

  • Emanuela Lupascu
    Emanuela Lupascu 2 дня назад

    Relate 100%

  • You Big Gae
    You Big Gae 2 дня назад

    “Most interesting people” he means dumb jackasses

  • Alicepinkey 23
    Alicepinkey 23 3 дня назад

    If you have lived in Japan soxlong how come you haven't got an accent btw love your videos!

  • drz
    drz 3 дня назад

    That's how my email broke too.

  • Mrslykid1992
    Mrslykid1992 5 дней назад

    Alex I can related to this! IT Tech Support, you have to have guts to last more than 6 months.
    User: Hi, my computer is not turning on!
    Tech: Pings the machine. Gets no reply.
    User: I have Trading postiions to close can you come up now!!!!!!!!!!!!
    Tech: Its a monday morning why are things going wrong on a Monday morning! Oh wait, weekend patch deployment. {Tech goes to floor}.
    User: User is in the corner pretending to be busy texting friends.
    Tech: Hmm, power button not turned on!
    User: OMG I feel so stupid. I should have known that.
    Tech: Its 7:05 am, hmm what else can go wrong? Email comes in, oh the MERAKIs are on fire!!!!!!!!!!!!!! Run for the hills!

  • Wyman Lew
    Wyman Lew 5 дней назад

    I've worked IT for 15 years, and loved most every minute of it. But when I tried a sales job that paid a minuscule base + commission, that was truly soul-sucking.

  • kalle björkman
    kalle björkman 6 дней назад


  • Mohamed Alketbi
    Mohamed Alketbi 6 дней назад

    is she Amash,, does she come to work by horse,,,,,,, !!!!

  • Armyofoctopi
    Armyofoctopi 6 дней назад

    Have you seen the IT crowd? I feel like you could relate to the characters

  • Suusi Ke
    Suusi Ke 7 дней назад

    Oh my God due I love you. I work as IT tech support too, and your experience with talking with users xDDDDDDDDDDDDDDDDDDD You just nailed it

  • Bibbins
    Bibbins 7 дней назад

    I worked in IT support for 1 year, then server support for 1.5 years.
    I studied like a mother-fucker after work so I can get a real IT job

  • Ashley Garcia
    Ashley Garcia 7 дней назад

    I just started working tech support and boii some people just don't have common sense and are just angry and will blame you for everything! Lol but a job is a job 🙃

  • עמית משיח
    עמית משיח 8 дней назад

    I'm working in IT for almost two years now. Oh, the things I've seen!
    "My screen isn't showing anything!" The computer was turned off.
    "My computer is not turning on!" "Is it pluged in?" "Of course! I'm not stupid!" It wasn't. The cable was pluged into the computer but not into an outlet.
    This one is not mine:
    This lady calls and says she can't print a document. We've been on the phone for thirty minutes before I asked her if the printer is even pluged in. Her response? "What printer? I don't have a printer."
    There are a lot more where these came from.

  • Kat K
    Kat K 8 дней назад

    My favorite story from the front lines of phone tech support was the woman calling in because her modem didn't work. As we're checking connections, etc, I hear "That fucking bird!" ... Her parrot had chewed through the power cord.

  • Savy Hyatt
    Savy Hyatt 8 дней назад

    "If you're thinking about going into IT... DON'T"
    I laughed too hard😂😂

  • Dragon Fire443
    Dragon Fire443 9 дней назад

    Good place Is AWESOME

  • Chorme Freddy Fazbear
    Chorme Freddy Fazbear 9 дней назад


  • Elena _K
    Elena _K 9 дней назад

    Hahaha... My email is sick... Too 😂😂😂😂

  • Actaeon
    Actaeon 9 дней назад

    On the other side of the street, I’ve had an IT person ask me if I was “talking” to them on a computer that I had established as not being able to turn on. Like, I’d push the power button, and the screen would remain black. First thing I mentioned. Twenty minutes later, “So, are you using the computer that doesn’t turn on to type into the chat box?”

  • Michael_Woolverton
    Michael_Woolverton 9 дней назад

    Is she Amish??
    Does she come to work on a horse everyday?
    Does she have 10 kids all named Ezekiel for some reason??
    XD that part is great

  • Element Liga
    Element Liga 9 дней назад

    i would love to work in it if i could rant around the room calling everyone retarded but i know i cant do that even when im just target tech and old people cant use a flip phone

  • lcchill
    lcchill 10 дней назад

    Handwritten responses to email, that shit takes the cake!!

  • Mza
    Mza 10 дней назад

    I used to work in tech support a while back, it made me loose faith in humanity. 😂

  • XXUnkNOWnXx Error
    XXUnkNOWnXx Error 10 дней назад

    Pssh I lost hope when I was 12

  • Cupcake101204
    Cupcake101204 11 дней назад

    I freaking love the good place!!!!

  • Twin Burritos
    Twin Burritos 12 дней назад

    Once for a field trip we went to a Japanese school and I said one word in Japanese and they just assumed I spoke Japanese.

  • Siena Fershtman
    Siena Fershtman 12 дней назад

    Ughh I love ur channel so much it makes me laugh really hard

  • Beelu Potter
    Beelu Potter 12 дней назад

    My email is broken. I will use this quote for everything xD

  • OddJaguar15
    OddJaguar15 13 дней назад

    It's like everyone who calls IT is an elderly person that wants help but won't actually accept it.
    I'm still surprised people today don't know how computers work. Just by looking at 2 videos on how to build a PC I have gained excessive amounts of knowledge on how the fuck computers at-least vaguely work.

  • Abdullahi Mohamoud
    Abdullahi Mohamoud 14 дней назад

    1:27 omg this had to get me to subscribe him. i can relate so much!

  • Rúben Santos
    Rúben Santos 14 дней назад

    Dude in 2013 (give or take) the company i was on move from 1 building to another as you can guess lots and lost of cable to work with the boss of the company made us desconect one of the server switches becuse the cable we had to connect his phone was not long enough (it had to stay in the left side of the desk) to put it on the right side of the god damn desk it was just a temporary solution no more then 2/3 at most, but yee the 2 floor did not had a printer for a few days becuse of that -.-''''

  • Lui Okami
    Lui Okami 15 дней назад

    Oh man I feel you... I used to work as tech support for a company that makes computers which was named after a fruit... And when I thought I just heard the dumbest complaint over the phone someone else calls saying that they want to return their laptop to the store because it died after one day of use, and I was like "have you tried charging it?" and they were like "have I tried wut?"...

  • Mary Bova
    Mary Bova 17 дней назад

    Try tech support at a High school, teens know nothing

  • robert jackson
    robert jackson 17 дней назад

    Hello IT, Have You Tried Forcing an Unexpected Reboot

  • hydelover75
    hydelover75 17 дней назад

    Omg yes! Everything you said happens working at a call center too. I freaking hate people. Like if you don’t wanna listen to me, then don’t call asking for help

  • Pandapod83
    Pandapod83 18 дней назад

    U should make more videos like this their fun to watch :)

  • Kevin Lewis
    Kevin Lewis 18 дней назад

    Send this to all the “...Tech Support” Wattpad stories.

  • aesthetic gcddess
    aesthetic gcddess 19 дней назад

    C O M P U T E R J E S U S
    LMAO 😂 yeah I've heard so much about this type of situations from my dad

  • David Blanchard
    David Blanchard 19 дней назад

    I've been in Tech Support for 5 years. This is all 100% true.
    It's crazy how many issues take so much longer to resolve because you have to sit there and clarify with the user exactly what problem they're having.
    I always tell them, "Tell me what you see and then tell me what you expected to see" or "What are you trying to accomplish today" to try and get them back to speaking regular English, telling me their personal or business requirements rather than vaguely IT related gibberish or buzzwords they heard around the office or that they heard some other IT guy say about their last issue.
    Also, if you work in tech support you have to cross your fingers and eyes that the user doesn't have another infrastructure issue within 6 months of you working on a problem for them. If they do, then that issue is forever your fault because you were the last one they remember working for them. Like, if you reset someones password and then they can't print 5 months later, they'll call and say something like "Someone in the IT dept worked on my computer a while back and now I can't print."

  • Los Vlogs de Yeril
    Los Vlogs de Yeril 20 дней назад

    "silence as he ponders the idiocy", funnily enough, the customers interpret the silence as you not understanding and it infuriates them even more. I agree, talking to customers directly is the worst, but I think its even worse in the banking business, they become absolute jerks and do not accept any explanation, and of course, the company gives them the reason even when they are the idiots.

  • Calvinus Cosgrovius
    Calvinus Cosgrovius 20 дней назад

    is it on a regular basis?

  • GrimmReality
    GrimmReality 21 день назад

    I choose to believe it is exactly like The IT Crowd

  • Kent Stark
    Kent Stark 21 день назад


  • Aaa Ccc
    Aaa Ccc 21 день назад

    You are sooo funny

  • Raquel Nunes
    Raquel Nunes 22 дня назад

    3 years doing it support for a bank. so glad i didnt have my money there.
    one of the most radiant brain farts was someone that could not copy a file from his colleagues desktop to his. this precious little baby angel was taking his mouse, plugging it in the usb port of his colleagues machine, would click copy on the file... unplug and plug back into his........... this brought even our operations manager to tears from laughing so much

    • Raquel Nunes
      Raquel Nunes 22 дня назад

      and my personal favourite error is that outlook will give you a pop up window saying " 1 missed meeting. date: 25th Jan 1549"

  • Nikki Kawaguchi
    Nikki Kawaguchi 22 дня назад

    Customer: My shits not working. You suck i hate you!
    Me: i saw the video you sent me. Your shit is off. Turn it on.
    Customer: no its on. DO YOUR JOB!!
    Me: no. Its not. Turn it on
    Customer: *SIGH* FINE. *FLIPS SWITCH*
    Me: ok now press the play button...
    Customer: this isn't going to wo-... *shit starts working perfectly*
    Me: is it working now?
    Customer: *hangs up*
    Me: hello? Heeeeello?

  • Marta C
    Marta C 22 дня назад +1

    Have you tried turning it off and back on again?

  • Misho Pruidze
    Misho Pruidze 22 дня назад

    i didn’t know you were an indian scammer

  • joshua basset
    joshua basset 23 дня назад

    Dude do you speak Japanese

  • Lia
    Lia 23 дня назад

    I worked in the IT Support for about 6 years.. I know exactly how you feel ^^'
    It's so terrible and everyone thinks we can do anything. Programming, network stuff, server,... Ahm no? xD
    Most sentence: Have you tried to turn it off and on again?
    And when they say "YES OF COURSE!".. they lie :3

  • PorkCutletBowl 23
    PorkCutletBowl 23 23 дня назад

    You sounded like James from Team Rocket for a minute there 2:20

  • Semeki Izuio
    Semeki Izuio 23 дня назад

    No matter how stupid or rediciouls people are, the sad part is you can tell them of. Let's not forget FRIENDLY Customer Service.

  • Hanan Balushi
    Hanan Balushi 23 дня назад

    Call center jobs are the WORST one time a drunk german woman told me to go to hell and i cried 😂🤣😅😤

  • Rhonda Baker
    Rhonda Baker 23 дня назад

    I'm a cashier at Walmart, so I have to deal with a lot of morons too lol

  • Aileen Swansen
    Aileen Swansen 24 дня назад

    Susssssscrrrrriiibbbed cos you mentioned The Good Place 😍😍😍

  • Dauntless Initiate
    Dauntless Initiate 24 дня назад

    anyone think he should make a part two to this?

  • Yaya Mwenya
    Yaya Mwenya 24 дня назад

    I also work in I.T..........I know your pain all too well! 😂😀😯🙁😢😭

  • meme account 10365838
    meme account 10365838 24 дня назад

    That would suck 😆😆

  • die - you tried
    die - you tried 24 дня назад

    Chinese tech support boys.............

  • Wire Mother
    Wire Mother 25 дней назад

    Having worked in tech support, I can get behind this!

  • Tiffany Jane Ü
    Tiffany Jane Ü 26 дней назад

    I work as a tech support as well and I SO FEEL THIS VIDEO!!

  • Kawaii tessie x
    Kawaii tessie x 26 дней назад

    Yassss the good place!!!!!

  • Jaan Artur Viirsalu
    Jaan Artur Viirsalu 27 дней назад

    Just use Teamviewer! It relly works!

  • Camryn Reno
    Camryn Reno 27 дней назад

    My dad works in the IT business

  • Olga Nikolaeva
    Olga Nikolaeva 27 дней назад

    You are so funny) I love your videos

  • Farah A
    Farah A 27 дней назад

    Lol I can relate to this too much FML

  • Rand0m
    Rand0m 28 дней назад

    i don't like phone calls either :P

  • jeary machado
    jeary machado 28 дней назад

    i can relate to that! i work for an IT support company and JESUS!! you need lots and lots of patience.

  • austbot
    austbot 28 дней назад

    I work at a phone store. We have 3 employees. So we work as sales reps, customer service and it all in one. I literally had a man spend twenty minutes cussing me out because he didn't know his phone number and his phone was broken. Like his entire point was "my name is on my account pull it up by my name." Like, sorry Mr. Johnson. There's literally 25 people in a fifty mile radius with that same exact name that are our customers since we're nation wide. If you don't know your number we can't do jack. But no, it's our fault that he ran over his phone and can't remember his phone number because "I never call myself dumbass!" Ugh.

  • Neville Paz
    Neville Paz 28 дней назад

    Im an it.. but not like an agent.. I guess it on a programmer side but still on support.. and I feel your concerns.. hehehe.. yet this is my passion.. its a hell and heaven at the same time.. haha

  • Delphine Briand
    Delphine Briand 28 дней назад

    Oh my gosh, that "DON`T" at 4:46 was amazing x'D

  • Snuggle Muffins
    Snuggle Muffins 29 дней назад

    I feel so bad for IT at my job it’s a big private healthcare place and they like to buy the cheapest online software and it’s always breaking and I feel bad for all the shit they gotta deal with

  • Danielle Baxley
    Danielle Baxley 29 дней назад

    I work at a waterpark and people complain to me about rain/lightning and ask how long it will be until the rides open and I'm like "I don't fucking control the weather! It could be 30 mins, could be 2 hours. Next time check the weather before you come to a waterpark."

  • 03yessenia94
    03yessenia94 29 дней назад

    I know what you mean D':

  • Rags TheBun
    Rags TheBun 29 дней назад

    I'm going into IT & I get this crap from my mom lol "what do u mean u can't burn the dvd" "u don't hav the program... it's notthe computer it's u"

  • Rexhellfire 1
    Rexhellfire 1 Месяц назад +1

    I know how you feel I work support too, biggest mistake I made

  • Kirkendall Greene
    Kirkendall Greene Месяц назад

    I worked over the phone tech support for Verizon wireless and sometimes I wanted the Black Plague to come back.

  • Steve channel
    Steve channel Месяц назад

    Ahh i love the good place

  • XtremeDrake
    XtremeDrake Месяц назад

    Should've watched this before going to IT Tech support OMG.

  • Stef Batista
    Stef Batista Месяц назад +1

    I have a similar story. I was an intern in an IT department. One of the big wigs refused to learn how to use e-mail, so he had someone else read his email inbox, sort the important ones out and then print them. That "someone else" wasn't even his secretary, it was someone from the IT department.

  • Laura Sánchez Reyes
    Laura Sánchez Reyes Месяц назад

    LOL... Definitely your funniest video... :)

  • Batmary21
    Batmary21 Месяц назад

    I’m going into IT. Yay.

  • welwisher
    welwisher Месяц назад

    Is your accent New York? I feel like I should KNOW your accent, but I can’t place it! DX

  • tyana sevilla
    tyana sevilla Месяц назад

    all I do on the phone at my job is take people's pizza orders and i still can't believe the people I've mey

  • Alejandra Rincón
    Alejandra Rincón Месяц назад

    I can relate sooooo much. If you're in tech support i feel ya

  • Amy GÜRKAN
    Amy GÜRKAN Месяц назад

    "how are these people, real people? "... i ask myself that nearly every day in my profession. lol. smh

  • Slime Cuzins
    Slime Cuzins Месяц назад


  • Xipo86
    Xipo86 Месяц назад

    I will work in IT but I will skip tech support.
    It is beneath me. I am not wasting my time with all the retards.

  • Lina Miller
    Lina Miller Месяц назад

    I should probably change my high school classes

  • Yersifanel
    Yersifanel Месяц назад

    Been there, done that. I feel your pain.

  • Eóin Moloney
    Eóin Moloney Месяц назад

    Lol, it's not just support... You no doubt know when you move up the ladder, you'll find better paid idiots

  • Coin Coi
    Coin Coi Месяц назад

    Ok that made me laugh 😂

  • Mahima Roy
    Mahima Roy Месяц назад

    Your sense of humour just cracks me up more than it should because I pause the video and then I'm laughing for 10mins or so and then I kind of take another 2mins to realise what I was really laughing at😭😂