what working tech support is REALLY like

  • Опубликовано: 13 фев 2018
  • what working tech support is really like animation
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Комментарии • 2 403

  • Crazy gymnast2322
    Crazy gymnast2322 Час назад

    Sooooo tech support is like 911 for computers?

  • Beastmaster 64
    Beastmaster 64 11 часов назад


  • screw_1t
    screw_1t 12 часов назад

    Wouldnt this vid be unlucky since it has 666k veiws????

  • Hayden0324
    Hayden0324 15 часов назад

    Haha 666k views im the 666 thousand viewer.

  • Tiffany Jackson
    Tiffany Jackson 17 часов назад


  • Gamma Rae
    Gamma Rae День назад

    I work in IT, I am so glad that the problems I deal with are not on this level of stupidity.

  • myemoheart000
    myemoheart000 2 дня назад

    I could relate in so many levels! 😂

  • Jessica Tebbetts
    Jessica Tebbetts 2 дня назад

    I work in IT and one time I got a call from someone saying that their microwave wasnt working... 😶...............

  • Ricardo Vivar
    Ricardo Vivar 2 дня назад

    Couldnt stop laughing hahahaha
    Hello from Peru!

  • Xexomaru
    Xexomaru 2 дня назад

    Worked almost 6 years on customer support at a retail store...o boy, i know what "lost faith in humanity" really means!

  • Katy Watterniaux - Peeters
    Katy Watterniaux - Peeters 2 дня назад

    I once had a lady call my IT department. She was quite shaken and afraid. She told me she was looking for a couple of Hours at a box on the wal and noticed that there where lights on and some of the lights where flickering irregularly. After this She asked me if this was normal. NO KIDDING. After the call i informed my coleagues of this hillarious call and told them jokingly the cliënt had to count the flickers and when she reached the count of 10 everything would explode.

  • Katy Watterniaux - Peeters
    Katy Watterniaux - Peeters 2 дня назад

    Watch “the system is down”. HILLARIOUS!

  • Vixx Celacea
    Vixx Celacea 3 дня назад

    It should be required that any time you go to a dentist, doctor, customer support, IT etc you sign a contract that says for the duration of the call or visit, you need to remember/follow these rules.
    1: Explaining your issue to the best of your ability. Also try to find a diagram with names of computer/body/product parts so that it is easier to everyone to understand what particular thing is having an issue.
    2: Possibly referencing something you saw online that could be related to you issue and understanding you are not the authority on the subject. We're all human, we're not mega computer textbooks, so sometimes suggesting something might be helpful
    3: You are no allowed to yell, scream or call names. Being frustrated is fine, being rude or threatening is not and will result in a fine.
    4: Know that the first couple of responses will always be simplistic, IE floss more, exercise, lose weight, turn it off and on again, make sure it's plugged in etc. These are standard. No one is trying to make you feel dumb. You're calling for help. The worst thing you can do is treat said help YOU saught like they don't know what they're talking about or that an answer can't be simple.
    5: If you genuinely have issues speaking to authority, or are very shy and have trouble explaining, try to get someone who can help you or perhaps let the person know. It's easier to work with someone who can be upfront that the next call or appointment might be confusing or hard to understand.
    6: WE ARE HERE TO HELP YOU. Please try to keep that in mind.
    Being rude, derisive, threatening, yelling, blaming incompetence etc will result in an appropriated fine based on the transgression and severity. You're the one asking for help, this means you don't have the answers and my in fact be incorrect. This is not the time or place to take out your frustrations on someone else just because you can't see their face.
    Since most calls are recorded for quality assurance, you won't get away with saying that you weren't rude or didn't scream at someone. They'll have that shit on file.

  • Tabula Rasa Gaming
    Tabula Rasa Gaming 3 дня назад +1

    Ho-lee SHIIIT. I cannot tell you how many times I've had customers or clients try to argue with me or correct me about the technology they bring in for me to fix. Had a guy one time bring in his laptop, was getting really slow, sometimes wouldn't boot, programs took a while to open. You know, textbook bad hard drive. I tell him this, and he literally says to me "No, that's not it." "Well, bad hard drive usually results in stuff like this,". "That doesn't sound like the problem I'm having."
    like, BITCH. You're going to bring shit in here, ask me to fix it, and then start arguing with me? The fuck?
    And yes, we ran diagnostics and turns out the hard drive was bad. Surprise surprise.

  • Mahmod Parker
    Mahmod Parker 3 дня назад

    Plz keep doing videos you make me smile. I like to hear all your funny stories.. Sorry if my english is bad 😊

  • João Dias
    João Dias 3 дня назад

    I feel your pain.

  • sudokuzcalkami
    sudokuzcalkami 3 дня назад

    Hey, I am working in tech support as well (for Japanese pharma company, what do you know) but I work mostly with american users. and jesus christ, people are retarded. Half my work is connecting remotely to peoples computers and asking them to show me what is wrong and it turns out EVERYTHING IS WORKING. So now I wasted 20 minutes of my time because the call takes some time and creating a ticket for a request is also time consuming. And it's half the users, I swear to got. Other thing is that most issues can be resolved by simply hard rebooting your computer but ofc why try that when you can call poor it support and have them tell you what to do. AHGT I will kill someone one day.

  • Michael Tucker
    Michael Tucker 4 дня назад


  • Allergic to humans not animals
    Allergic to humans not animals 4 дня назад

    I love your stories you should make more
    Edit: Please

  • dragonlvr668
    dragonlvr668 4 дня назад

    OMG I’m dying. This is so accurate! For me it’s that one time the lady told me I could go ahead and remote into her computer. I attempted to make the connection. “Uh ma’am... is the computer off?”
    Her: oh yeah it’s in the backseat of my car right now. 😤🧐

  • ThatSameMark
    ThatSameMark 5 дней назад

    It takes a special kind of person to work in IT/Tech Support, and I am that kind of person. When I get off work it makes me appreciate life more, because I just came from hell.

  • Eseru
    Eseru 5 дней назад

    Can relate XD

  • Swek
    Swek 5 дней назад

    I don't work with IT, but I've helped my entire family with problems they've had. Especially my mom and grandfather, and it's kinda sad to say that my grandfather was a better learner than my mom.
    I say was as he passed away yesterday. Regardless, I always ended up telling my mom "it's easier for me to help you if I either come over, or you come to me". I got a flashback just now to when she called me regarding some folder issues she had for moving audiobooks over to her phone/ipad/mp3/whatever for a vacation. I want to flip my desk....
    But damn, that woman.... I'm at a loss for words. I mean even my grandpa could handle emails just fine, and I told him how to do it once back when he was like 78, but I was so proud that I'd tought him the ways of the internet. At least he enjoyed it for several more years.

  • CJ and Auntie Yaya
    CJ and Auntie Yaya 5 дней назад

    I worked in the computer labs in college in the 90's where EVERYONE was as clueless as old peeps seem to be now about computers and I feel for you.

  • Nadine Irmen
    Nadine Irmen 5 дней назад

    After the 4th time putting on different colored socks it sort of just became my thing and I stopped fighting it
    I am now about 14 years into tech support, I honestly think my soul takes vacations while I work at this point lol

  • raven fyhre
    raven fyhre 5 дней назад

    So.. I'm on software development and they call me for tech support o-o?? why?!

  • Alika Kaleo
    Alika Kaleo 6 дней назад

    Hand writes emails... isn’t that... mail

  • Rebecca Mickal
    Rebecca Mickal 7 дней назад

    I really like ur voice 😊👍

  • Sin Pre
    Sin Pre 7 дней назад

    My Brother, also working in tech support, always said: Shit drops from the top to the bottom, and tech support is rock bottom.

  • GeekOverdose
    GeekOverdose 7 дней назад

    Came here from scam tech support vid3o

  • mannequinofchaos
    mannequinofchaos 7 дней назад

    XD i feel that pain

  • Brenda Cuellar
    Brenda Cuellar 8 дней назад

    I hope you can share more IT stories because it made me and my former IT buddies laugh. Thank you for the laughs!

  • Brenda Cuellar
    Brenda Cuellar 8 дней назад

    I used to work in IT a couple of months ago. I was a Tech Assist at a college campus. And oh my god....the teachers made me reconsider to even apply at that campus because the level of stupidity. But it didn’t help when your manager made things harder. Long story short, to me, managers and clients are the worst in IT.

  • Corinna Liebergesell
    Corinna Liebergesell 8 дней назад

    I feel you. Cellphone and Mobile Internet Tech. For 1.5 yrs now.
    Sometimes - no, most time - I'm like: Do customers ever know, what they bought?
    (Sorry, bad english. I'm German)

  • KingofOrono
    KingofOrono 9 дней назад +1

    The customers might not know anything about computers, but
    Pobodys Nerfect

  • Walter de Leon
    Walter de Leon 11 дней назад

    I feel you in an emotional level. I worked in a hosting company as tech support and also on a Satellite Internet Tech support team and I've wanted to murder around 20% of my customers

  • Nick
    Nick 12 дней назад

    5 1/2 years of this and I can totally say this job make me hate humanity more than College group problems ever did. You want to know how stupid humans can be? work 1 month in IT or Customer Service and you will not believe the caliber of idiocy you will encounter. One of my favorite was for a lady I was giver a code for
    Me: The code is IjkL13
    Woman:i, j, k ,L...the 1 is upper case or lower case?
    ME: O.o *questions everything she knows about life and the universe*

  • missfairuzadotcom
    missfairuzadotcom 12 дней назад +1

    Staff: Hey, my computer is broken...
    IT: Have you tried turn it off and on again??
    Staff: oh hey, there it is! Thanks!
    IT guy hangs up phone, and pull off the cord to never talk to humans in this building again.

  • Harry Cullen
    Harry Cullen 12 дней назад

    ok, I didn't know Jesus had a magic wand !!!!! Dude WUT TF !!!! and OMG I'm Dyingggggg Really Funny Stuff Great Job Dude

  • Courtney Johnson
    Courtney Johnson 12 дней назад +1

    Alex Myers 2018

  • Last Baratheon
    Last Baratheon 13 дней назад

    @1:34 😂 lol. These stories were hilarious.😂

  • MINI
    MINI 13 дней назад

    Been working in tech support as well, I can confirm this is 100% accurate.

  • Drraagh
    Drraagh 14 дней назад

    I believe everyone should work a support job for 6 months to a year to support themselves as their main job. It will give them experience as being the servers, so there's less of the 'why is this taking so long' and 'You're doing it wrong' and so forth types of attitude with people. I mean, I've seen people complaining about how fast food people put food together or how checkout cashiers ring things in.

  • Kyrié Doniz
    Kyrié Doniz 14 дней назад

    It’s my third year as an IT intern at my school and I definitely feel this hahaha

  • Dorothea Linnaeus
    Dorothea Linnaeus 15 дней назад

    THIS IS TOO REAL!!! *anxiety laughter*

  • Socially Awkward
    Socially Awkward 16 дней назад

    This was soooo hilarious.
    I have two:
    1. Years ago I had a manager who said their computer wasn’t turning on, I worked in an office so went and check them only to find out the monitor was turned off.
    2. Recently, I had a user who said that they need to have their account password reset. Went ahead and did that, saw that their account was disabled so I enabled it.
    I completed the task and they proceeded to tell me that I did not reset their password; I changed it and that’s not what they asked for. They then started to explain to me what a password reset “actually” is. I tried to explain to them that’s something else and what pw reset is and they kept telling me I was wrong😑 (this went on for a few minutes).
    In the end, it turned out to be that their account was just disabled and needed to be enabled. *sigh*
    I literally felt like throwing my papers away after that🤦‍♀️

  • pallavi aakarapu
    pallavi aakarapu 16 дней назад

    Why doesn’t this guy have 1 million subscribers??????

  • You Tube
    You Tube 17 дней назад

    More than twenty years in various support roles in various industries... I’m the rare IT person who loves their job and users.
    I am apparently a unicorn in my field. 🤷🏻‍♂️

  • ridvan blacktree
    ridvan blacktree 18 дней назад

    how many times did you dowload adobe ?

  • Itty Bitty Blue Dot
    Itty Bitty Blue Dot 18 дней назад

    Been there, done that. Worked tech support for several years back in the dark ages, and "wut" is right.

  • rosie o’donovan
    rosie o’donovan 18 дней назад

    **chris o’dowd voice** “hello, IT, have you tried turning it off and on again?”

  • LeDoctorTurtle
    LeDoctorTurtle 19 дней назад

    It’s boring

  • K27
    K27 20 дней назад

    I've been doing "beyond internet" tech support for a couple ISPs over the past 8 years. EVERYTHING you say is true! Luckily I worked via chat windows. but my most memorable user - he would type his questions like this: "icantopenmyprogramsandthecomputerisslow" I asked him to please use the space bar to separate his words and he responded with "whereisthespacebar?" I was amazed he knew how to make a question mark but not use the giant key at his thumbs.

  • JustNel
    JustNel 20 дней назад

    Lmao I used to work IT for Dell... Oh boy...

  • Rohanaptor
    Rohanaptor 24 дня назад +1

    I too worked in tech support. Most frustrating time of my life,😅

  • Shep
    Shep 24 дня назад

    haha I work IT as well and these stories hit too close to home

  • Nicole Morales
    Nicole Morales 25 дней назад +1

    I used to work at a phone company where I provided soft tech support which was mainly checking all info was correct in the system such as SIM card number and the phone's ID number (IMEI) or if they were connected to the tower, which it hit fixed by turning the cellphone off and then back on. So 90% of the time people called with the issue that they didn't have service and I advised them to turn off the cellphone off and then back on, but they were usually calling from the phone they had problems with so IN the call took the battery of the phone and then plop the call dropped (of course)

  • joel arroyo
    joel arroyo 25 дней назад +1

    Oh shit and I wanted to be an it🤣

  • Yusuf Lulluf
    Yusuf Lulluf 25 дней назад

    I love your animations btw!
    I worked at Apple phone-support for a little over a year and I might not have stories as amusing as this one the sheer amount of people just needing to "turn it off and on again" was hilarious.
    The most interesting call I had though was a guy who dropped his iPhone off of a 5th story balcony and wanted to know whether this would be covered by the warranty

  • MegaSuperhappy
    MegaSuperhappy 28 дней назад

    I worked for Apple and I quit after 3 months, the last month I got into their system deleted my work credentials and basically did nothing til my two week notice went through. I hated it especially going from Nike.com to that hellhole..

  • galaort9
    galaort9 28 дней назад

    This is so true

  • Le T
    Le T 28 дней назад +1

    I've worked twice in fast food. It is soul sucking.

  • Forever_Young Galaxy
    Forever_Young Galaxy 28 дней назад

    Some of my friends changed their major in high school from biology to mathematics so they could study I.T in university. It was their passion.
    I wanna see their reaction when I show them this vid

  • searchoverload8
    searchoverload8 29 дней назад

    That first one just sounded like a cunt wasting your time

  • Derek Tombrello
    Derek Tombrello 29 дней назад

    Let me tell you... it's not just the tech world. It's been some years since I did computer repair for a living - now I'm a small engine mechanic. We get those same people in the shop every week. One guy brings a mower in and says he needs a deck belt. That's all. Never mind the fact that the blade spindle is dangling off the deck and the mower won't even move because the drive belt is broken. Or the guy that brought his mower in because it won't start. Could it be because the battery is installed backwards and it's spinning the starter in the wrong direction?! And of course we get the ones where I'll tell the customer what is wrong with their unit, but they don't think that that is the problem. They want me to replace this other, unrelated part instead....

  • Ryona McCray
    Ryona McCray 29 дней назад

    I worked in a hospital for a year... dude! I feel you!

  • Anthony Garcia
    Anthony Garcia 29 дней назад +1

    Seriously dude lol I have one year and it ceases to amaze me on how doomed the human race is when you are on the other side of that call...

  • Peter Ian Betos
    Peter Ian Betos Месяц назад

    Escalate the one who needs to print her emails. Have her fired for grounds of unacceptale company asset inefficiency.

  • iAllosaurus
    iAllosaurus Месяц назад +1

    As someone studying I.T. at university....why...why would you say this....

  • Maya Al-Momani
    Maya Al-Momani Месяц назад

    I subed to you months and I recently realized i had in subed? Which I didn’t but I re did like two days ago and as watching this i wasn’t subed again smh

  • AtsircEcarg
    AtsircEcarg Месяц назад +1

    This was such a great video! My husband and I laughed so hard! He works in IT and we LOVED hearing your stories! Do more about working in IT! :)

  • Darshan karthik
    Darshan karthik Месяц назад

    Lol... 100percent correct

  • TheDevilsum
    TheDevilsum Месяц назад

    I think any repair type service jobs are like this. As a car service tech, we have to deal with stupid shit all the time. I feel you bro

  • caitlin dulas
    caitlin dulas Месяц назад

    This is so funny and relatable

  • Carter Baker
    Carter Baker Месяц назад

    I work for a small MSP. Though I am way above first level support. As a small MSP we even wear that hat. I so feel your pain. I did tech support for a ISP in the mid 90s in a small town. that was a complete nightmare. Entry level IT is second most soul crushing job. Entry and mid level retail management has it beat.

  • Epic Gaming
    Epic Gaming Месяц назад

    Oh boi can't wait for my IT career then lol.

  • Suzen Alrabi
    Suzen Alrabi Месяц назад

    Please do more of these❤️

  • doro626
    doro626 Месяц назад +1

    So what kind of it to productivity is the job taking by not being able to use email and by tying up her assistant? I hope she is otherwise amazing at her job. How annoying are people like me , who actually know how to use computers and volunteer too much info on the problem?

  • ashtersshadow8
    ashtersshadow8 Месяц назад

    4:46 Me:"Too late, Brah!"

  • Nikodimos Triaridis
    Nikodimos Triaridis Месяц назад

    1:35 captions

  • Liran Piade
    Liran Piade Месяц назад

    I worked tech support for an ISP, and it is so true! We had such annoying issues! And yeah, "my internet doesn't work" means ANYTHING, maybe their router isn't connected to electricity, maybe a corrupt company decided to do a systematic blocking of the customer's infrastructure and won't remove it because they're corrupt so we'd send a technician, maybe their router is fried, maybe they forgot their WiFi password... Anything

  • Quiana Battle
    Quiana Battle Месяц назад

    OMG this video is sooooo true! Everything is always broken. Like no it's not, give me more details

  • Anna Connors
    Anna Connors Месяц назад

    can you do a video on the good place!!!!

  • Invader
    Invader Месяц назад

    As a computer guy, my biggest pet peeve is when people act like they know more about how to fix a computer than me! Just listen to me and let me do my thing!

  • cale lively
    cale lively Месяц назад

    PEBUK error is so common. I worked tech support for the general public

  • nibedeeta bag
    nibedeeta bag Месяц назад

    "Are you trying to tech support my tech support"

  • geetha S
    geetha S Месяц назад

    Tech support my tech support lol

  • Stephanie Sanchez
    Stephanie Sanchez Месяц назад

    His videos need to be longer! These videos are so funny! 😂😂🙌🏼

  • Char Ginn
    Char Ginn Месяц назад +1

    This one time I called customer support because my computer wasn't downloading the Microsoft office suite even though I paid for it etc. It took me a couple hours of crying, emotional eating and frustration trying to figure out wtf was happening lol took IT support about 5 minutes before they're like, you already have MOS it's on your desktop screen.

  • Katharine Keo
    Katharine Keo Месяц назад

    I work in IT Support and I have never found anything more relatable! I LOVE when I ask someone to just open the program and they say “ok” and unplug the whole system :)

  • Valerie O
    Valerie O Месяц назад

    I worked for 1 year and 6 months at a call center as tech and billing support. It was hell, people are so fucking stupiddddd

  • Jhane ́ Walker
    Jhane ́ Walker Месяц назад

    UUUUGGGGHH this is all so accurate!!!

  • Norlynvir Ninto
    Norlynvir Ninto Месяц назад

    I also think that at some point in someone's life working at retail or customer service is a good thing. Hehe. I used to work in retail, tutoring and customer service ONCE. Just once and after quiting i told myself never again will i go back to it. Some customers are nice and then some are just super demanding but questionable. Not even the good kind. Hahaha. I enjoyed this vid.

  • antonigeno
    antonigeno Месяц назад

    "do you need a friend?" I really liked the delivery on this, made me laugh XD

  • Aratrika Chakraborty
    Aratrika Chakraborty Месяц назад

    Below this, came the suggestion of your video where you speak of losing your job. I freaked out so much initially! Anyway, coming to THIS video, I feel your pain. I'm in L3 support and users expect that everything can be fixed by code or from the database... anything...even a printer that ran out of ink.

  • Ten Fivesmiths
    Ten Fivesmiths Месяц назад

    So I worked in tech support for 3 years and ALL of these situations happened to me too XD On a daily basis. Honestly, I think I have PTSD and get really panicky when people ask me to help out with "computah problems"

  • Maggie Hölbling
    Maggie Hölbling Месяц назад

    Too funny xD

  • Adéla Králová
    Adéla Králová Месяц назад

    3:38 I love you so much :D :D

  • Brennholzverleih
    Brennholzverleih Месяц назад

    Good to be a software developer and creating the problems you complain about :)

    PILAR SORDO Месяц назад +1

    Yup CS sucks. But pays well, where I'm from at least... Specially, tech support. That story about the printer... I totally believe you. Hand writing her emails, AND ask someone else to send them. Priceless. Like that person sending them was a post office. 😂😂😂 OMG! LOL