what working tech support is REALLY like

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  • Опубликовано: 13 фев 2018
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Комментарии • 1 581

  • Vanessa Migut
    Vanessa Migut 18 минут назад

    I HAte TaLkiNG oN thE PHonE!

  • Human Being
    Human Being 3 часа назад

    "Hello, IT, have you tried turning it on and off again?"

  • Jeff Black Music
    Jeff Black Music 7 часов назад

    Damn dude. I know how you feel. *Sympathetic IT guy hugs. lol.
    Oh and that bitch was stupid. I mean...having someone else print out her emails......... :S It's right up there with "My computer is slow" (because it doesn't open big ass programs instantly) :P

  • Jeff Black Music
    Jeff Black Music 7 часов назад

    Damn dude. I know how you feel. *Sympathetic IT guy hugs. lol.
    Oh and that bitch was stupid. I mean...having someone else print out her emails......... :S It's right up there with "My computer is slow" (because it doesn't open big ass programs instantly) :P

  • jaxdagger
    jaxdagger 8 часов назад

    Amen to all of this. I paid my dues with desktop support and saw that one guy who worked scripting all day. He never had to answer the phone or go to someones desk. He just sat at his. Thus I learned how to script very quickly.

  • yourtime
    yourtime 10 часов назад

    It support sucks, every in it is great, except support.

  • Butcaru Hristu
    Butcaru Hristu 17 часов назад

    As a guy who is almost done with university 3rd year in finals, preparing for my licences paper, my father yells at me everytime when I don't know how to fix some issues on pc or on his phone that he dosn't explain well, like hey the pc si broken, I go and I open it and it works, and I am like, come on, then he yells at me that he spent a lot of money on me and my university and that I am a disappointment.

  • asgard119
    asgard119 21 час назад

    i currently work in tech support... if i had the ability to use the force i would have choked 98% of my customers to death

  • Chita_Locs
    Chita_Locs 23 часа назад

    I am considered the "IT support" at my job and I deal with these problems at least once a week LMAO! 😂

  • Thormod
    Thormod День назад

    You need empathy/sympathy, and patience for dumb shit.
    If you have that, customer service is very easy.

  • cmann
    cmann День назад

    I work in tech support, well Network support. I feel you bro... 😳

  • Jmcgee1125
    Jmcgee1125 2 дня назад

    r/talesfromtechsupport would like this.

  • Brian Gathui
    Brian Gathui 2 дня назад

    The way you say wuuuuut! always cracks me up

  • HALLIWEL07
    HALLIWEL07 3 дня назад

    Dude i used to work on tech support for cellphones do the math

  • Csatinborder
    Csatinborder 3 дня назад

    "computer Jesus" OMG hahahaha

  • Hunter Burchett
    Hunter Burchett 3 дня назад

    Enjoyed this video =)

  • Destroy Idiots
    Destroy Idiots 3 дня назад

    I use to think people were stupid, then I started working IT. Fucking morons. Best part is working with Government Employees, literally if they have a pulse they get a job making six figures.... pathetic as fuck. BUT, you have to know someone because America isn't Socialistic as fuuuuck. If it isn't Socialism it's Diversity fucking up our work force.... holy shit wtf murica.

  • Lv100Serperior
    Lv100Serperior 4 дня назад

    Oh man, I'm sorry for you. I generally don't call tech support unless I've run into an issue I cannot solve with my general knowledge of... 10 years on the computer and google. Which usually means if I call, there's actual shit wrong and it's not "the printer isn't working". I don't know if that's refreshing or worrying for you.

  • theendofit
    theendofit 5 дней назад

    Theres a reason they ask "is it pluged in","did you turn it on and off" becuse 90% of the time thats all thats needed and pepole refuse to do it. "When was last time you reset your pc" "6 months cause i dont want to lose the tabs i have open on my browser."

  • Isaac Camacho
    Isaac Camacho 6 дней назад

    still sounds better than accounting........ kill me..... please

  • Taylor Craig
    Taylor Craig 7 дней назад

    This is why working in IT at my company I just RDP into their computer lol

  • Suzanne H
    Suzanne H 7 дней назад

    1:35 - 1:40 reaction I was dead from laughing 😂😂😂 I had to pause the video just to collect myself and my boyfriend is just looking at me like I'm crazy.
    I worked for a company in sales and our branch always seemed to have Internet/ Computer issues. It didn't help we had another sales rep who repaired computers as a side job so he'd try to mess with it it was a coin toss if it did get fixed. I am the most tech illiterate person ever (I know basics, don't ask for anything in depth) but our IT guy kept getting paired up with me on the phone to fix stuff..and somehow it worked. To the point where if he was with anyone else on the phone trying to fix stuff and it not working cause everyone is frustrated he'd ask "is Suzanne there? Put her on the phone please." 😂😂 he would tell me stories like these sometimes, it was great.

  • itoad077
    itoad077 7 дней назад

    GOLD!!! Anyone who wants to work in tech support stay away from AppleCare! You will slit your wrists after six months.

  • Ivan Bond
    Ivan Bond 9 дней назад

    I used to work as a tech consultant and someone called in about her email and how she couldn't access it. Long story short after 300 minutes on the phone and 1/100 of my soul left she hadn't used her email since the mid 90's and this was in 2015 so I had to go to deep into the archives to find the old access info. Like Alex said, DON'T work as Tech Support.

  • Thomaseron vlogs
    Thomaseron vlogs 9 дней назад

    After close to nine years I still work with support. Let's just say there are better parts of IT than support.

  • Stoner Bay
    Stoner Bay 9 дней назад

    I feel you. Been there.

  • Deexeh
    Deexeh 9 дней назад

    I work Tech Support.
    People are the worst.
    Video was good, user impersonations were spot on.
    My favorite is the daisy chained Power Bar. "My monitor is broken"
    Yeah, the power bar.. was plugged into another power bar, that was off.

  • ToasterOvenFilms
    ToasterOvenFilms 9 дней назад

    I love when it's the other way around. Like I'm an it guy, and my internet wasn't working so I startrd troubleshooting it and found out it's a issues on their end. So I call Comcast and I had to try and explain the issue to them and they're like so have you tried resetting it? Yes I've reset it and my device and I waited 30 seconds bla bla bla, I'm literally monitoring the network traffic and the incoming literally keeps cutting out can you transfer me to second level and then they argue with me. Like listen I appreciate what you're doing but for the love of God I'm a computer scientist with a real degree transfer me to second level before I lose my mind you don't even understand what my issue is transfer me to someone who does 😂

  • Felix Nadler
    Felix Nadler 9 дней назад

    Pff i work in Tech-Support and i have seen far worse stuff xD. I have seen a Sales Director who has excel on his commputer and know how to open and print excel files. He would then fill in the new prices in the cells by hand and then give it to someone in the marketing department to fill out his excel sheet. What did the marketing have to do with maintaining customer prices you ask? Nothing. Yeah he just found SOMEONE in the company who would do that for him. And the marketing manager even knew it but because the sales director was the best buddy of the CEO he didn't dare to do something about it. HOLY CRAP Btw the CEO was also owner and founder of the company and therefore ceo for like ever. After working there for not even a year he asked me if i (the new guy) could show him how to use the ERP of his own company. I think he was so embarrassed that he didn't dare to ask the it guys working there for over 20 years, not knowing that the ceo only has his computer to open outlook and look important. The ERP was not even installed there.

  • Daevon Branche
    Daevon Branche 9 дней назад

    I also work in IT, and this is the most accurate thing I've seen ever! My god, I feel for you. I. FEEL. for. you.

    bro.

  • Kayla Houvenagle
    Kayla Houvenagle 10 дней назад

    I'm almost tempted to go into tech support (but I won't cause I'm pretty sure math is involved) simply because of the priceless stories I'd get out of it. Granted I'm planning on working in editing...

  • Ελ Λιν
    Ελ Λιν 10 дней назад

    custonercustomer tech support should be the most high salary job on earth atm... well in a parallel universe maybe..

  • stefan goatmoon
    stefan goatmoon 10 дней назад

    damn the dumb jokes like: i still put 2 colored sock on by accident makes my day xD love it you got my sub LOL

  • Joel Hixon
    Joel Hixon 10 дней назад

    Very accurate.

  • Marko Santillan
    Marko Santillan 10 дней назад

    ahhh damn bro.. I feel you.
    Worked for Verizon and it sucks

  • FuzzMustard
    FuzzMustard 11 дней назад

    Hai TheOdd1sOu... Oops! I mean Alex Meyers!

  • John Doe
    John Doe 11 дней назад

    I will do the middle one sometimes, not because I just think it wont work, just saying no that didnt work is my way of saying "I actually know a lot about computers and tried that before calling you and it didnt work previously and I really dont feel like attempting again" when I call tech support it's because I've already tried the first ten things you're going to tell me to try, and I'm looking for what plan z is

  • byDaniGG19
    byDaniGG19 11 дней назад

    DUUUDE.... that was the most accurated description for IT supporting i’ve seen in youtube lmao. Totally true.

  • Hamish Martineau
    Hamish Martineau 11 дней назад

    DO A VIDEO ON THE GOOD PLACE

  • Chris Shula
    Chris Shula 11 дней назад

    *wut*

  • nuclearlion
    nuclearlion 11 дней назад

    As a truck driver I'm laughing my ass off that these things actually stress you out.

  • Tom Bernardi
    Tom Bernardi 11 дней назад

    Yeah, I'm in a Help Desk tier II position. Totally accurate.

  • builder396
    builder396 11 дней назад

    Ill only ever do tech support for family and friends. Like my mom, who managed to break a brand new refurbished computer in 5 minutes flat badly enough so it needed windows reinstalled. (granted the power cable was faulty and it cut power during a critical phase of the windows first time setup)
    Or that other time she wanted something fixed but I didnt straight away know how, so my first step was to google the solution, but my mom wouldnt let me touch anything with the argument "Dont do it yourself, explain to me how to do it because i need to learn!" and Im like "I DONT KNOW MYSELF! I CANT TALK YOU THROUGH FIGURING-IT-OUT!"

  • Kicsiduda
    Kicsiduda 11 дней назад

    I.T. Story time:
    My colleague got a phone call from a lady. She had some problem with her computer. My colleague went to her room to check her computer, but she was not there. (Probably went to the bathroom or whatever) So he went to her screen, saw the problem, fixed it, and because she didn't arrive, just left. After he came back to our office, he got an other phone call from the same lady. She said: "I saw you didn't come, but you don't have to anymore, because I fixed it!"
    Or when an other lady was screaming in the phone to "put the area into her computer" and acted like an enraged sauron, we realised she wanted to type in the superscript.
    I feel exactly what you said, and mostly everything the user says is a logical puzzle, what could it mean? Have to go full detective mode and solve the problem. (Like when she said her phone is broken [but she called us using that phone lol], but she only had to turn the ringtone's volume up, but she just had no idea about anything)

  • UniverseKeeper2
    UniverseKeeper2 11 дней назад

    My brother use to tell me about his job working as a phone clerk at blue Cross blue shield insurance agency and people would think he could just type a magic command and get them reimbursed or something but NOPE!

  • TheCarpenterFamily
    TheCarpenterFamily 12 дней назад

    Internal tech support sucks, sure-- But it's the external tech support jobs that are WAY worse.
    I once had a call from a woman who wanted me to get the government out of her computer. I was like "hey, a ransomware call". NOPE. The call lasted over 2 hours and she believed that androids and cyborgs from Japan were invading the US, were replacing everyone in the population, and knew she was onto them so 'they' (who are also now the government) were in her computer. As a tech support rep with her internet provider I did what any reasonable person would-- I sold her an AV support package that would cost her something like over $200 a month.
    Think that I'm making this up? Her name was Tami Stainfield and she was trying to become president back then.

  • Falener
    Falener 12 дней назад

    man i am in IT and this hit the nail on the head!

  • fett sack
    fett sack 12 дней назад

    A friend of mine had also did tech support and had one customer call in to complain that her monitor wasnt working after she knocked it over and knowing full well that "some cables that did not look importatnt" came loose and fell off...

  • waffen84
    waffen84 12 дней назад

    Im a computer engineer and I cant wait for ww3. People deserve to die in first world nations.

  • Eli Phillip
    Eli Phillip 12 дней назад

    Tech support! Tech support! It's a nightmare!
    *I'm picking up good vibrations...

  • Carlos F. Campos Urteaga
    Carlos F. Campos Urteaga 13 дней назад

    Ive seen many of your vídeos and I liked them but today, with this vídeo, I subscribed

  • Olympia.WA
    Olympia.WA 13 дней назад

    I work in IT, I feel your pain. My last job caused me anxiety, depression, and insomnia. Literally broke my soul. Now I'm unemployed and have to find another low level IT job so I'll be right back at the shit hole.

  • Esequiel Castro
    Esequiel Castro 13 дней назад

    Hey man what's wrong with 10 Esequiels

  • Mr Tutorials
    Mr Tutorials 13 дней назад

    That's why I want to actually replace parts etc, and not talking over the phone

  • Laura C
    Laura C 13 дней назад

    LOL

  • Gamer.netLP
    Gamer.netLP 13 дней назад

    Almost always is the error you need to solve beetween keyboard / monitor and chair.

  • azazeldeath
    azazeldeath 13 дней назад

    Know the sad thing few years ago I would have went nooo impossible.....But no I have worked for a big company before that had a tech support line....I wonder how some people can even blink and breath at the same time.
    That said before that job I was a mechanic for years. I have also encountered very.....special....people on there. Plus side with that job you dont HAVE to deal with the customer the entire time.
    The worst customer I dealt with, im not talking angry or anything I just mean mind numbingly stupid, was a customer trying to print something off their phone, right ok not entirely normal, I walk said customer through the steps and how to pair said phone with the alledged printer. Still not working. Ok no problem it can be an issue sometimes so lets try another way. Mind you I was in training at this point. I had my instructor giving me advice (mostly useless tbh), and had my entire class listening in, it went on for 1.5hrs, we are meant to be done in 2-10mins MAX but instructor wanted me to keep going on for experience. We exhaust every avenue, I then ask for...I swear the hundredth time, 'Does your printer have wifi or bluetooth?' to which I get the reply "Oh I thought the paper would just come out of the phone, I dont have a printer". This customer had specifically said numerous times they had a printer, had paired with said printer. Had printed off their undisclosed (for legal reasons) laptop numerous times and never had an issue.....OVER 1.5 hours of my life GONE to someone that thought you could print from your phone and it will SPIT OUT the paper from the phone......

  • Foxymew
    Foxymew 13 дней назад

    The life of service careers...

  • James Hilliker
    James Hilliker 14 дней назад

    I feel your pain did that for years.

  • Eduardo Velazco
    Eduardo Velazco 14 дней назад

    My worst ever was when an old lady called me to say (translated from moronic) that she tought that the pedal on her computer was broken. It turns out she had the mouse on the floor and she was stepping on it as if the computer was some kind of sewing machine.

  • Simen Amundsen
    Simen Amundsen 14 дней назад

    I've been working with repairing phones, PCs, tablets etc for about half a year now and I must say... My faith in humanity has never been lower, it is as if my concept of reality has been shattered and my very soul been extracted. I constantly ask myself; "HOW CAN PEOPLE BE THIS STUPID!?" and I mean no offence with that, it is an observation. I am also not referring specifically to the fact that they need help with something. I am referring to the fact that they ask for help, go to a store to ask for it and then decide to argue with every answer they get. That or they just say crazy stuff that makes no sense.
    Like this one woman who was (I assume) in her late 40's / early 50's. She didn't look to be the prime model for mental or physical health and seemed to be a bit "special" in her own way. (No, not mentally ill "special" but more like "I have never thought of how people live differently" kind of type. Anyhow. She wanted to buy a PC. Fine. She INSISTED that we'd try her printer and modem with this PC, which we did. She then wanted to test it herself before she left, saying she wanted to print an email. I said it was fine and left her to do so while I helped other customers.
    Didn't go longer than 30 seconds before there was a problem. Now you might think. The problem might've been something logical. Something understandable. The woman claimed her email had been hacked and that it was our fault or that the PC was defect because she couldn't log into her Outlook. It outright stated on the screen that the password or email was wrong. Yet she said that it was "impossible" that she could've gotten it wrong because she was so "good with computers". After arguing a bit with her, she decided to write down her password to prove that she remembered it. As she did, I wrote it in and ding ding! It worked.
    She then claimed that it was my fault. So I let her log out and try again, and ding! It worked again. Still my fault apparently, but she stopped it there, tested her printer and went one her merry way. I hold nothing against her personally, but when you aren't the biggest tech genius and you understand that well enough to ask for help, don't try to act high and mighty or blame the tech support when you get something wrong.
    Another story was this woman who got her motherboard changed by us. We ended up forgetting to put the SIM tray back in. Fine, that was our fault. Now she walked in, pissed beyond belief and with one mindset "I am going to be mad". It took us 2 seconds to give her the SIM-Tray. What did she do? Stand there and yelled at us while telling us how "bad" we were at our job and how awful people we were. Now while she was doing this she turned on her phone, realized she needed a "PIN Code" something she claimed she never ever in the history of ever had to write in. So she started yelling again, and yes there were still other customers there. The man with this woman then decided to say something, and she calmed down when she realized she DID in fact have a PIN code. She tried to type it in, woops, wrong code. The yelling started again.
    How did this end you ask? I had to (almost) argue with her that the code she needed was 4 numbers, not 6. After about 10 min of her yelling, she finally listened and the code worked. They then left with the poor man looking back like; "I am so terribly sorry, please don't call the asylum."
    So here is my two bits for anyone seeking out tech support. For the low of god, be specific what your issue is, be calm and understand that people working at tech support places aren't godlike beings who can solve any issue. Be mindful that they are humans as well and talk to them in an orderly manner. If you do your problem will be solved faster, you will be happier and you wouldn't have ruined someone's day.

  • ExESGO
    ExESGO 14 дней назад

    At least you guys weren't the overtly paranoid techs that always go "we can't do that because security" and "follow protocol".

  • Fernando HP
    Fernando HP 14 дней назад

    The whole IT spiel: fucking facts

  • Advanced Funposting
    Advanced Funposting 15 дней назад

    you sound like osugi from eden of the east

  • Adam Dorris
    Adam Dorris 15 дней назад

    ALL of my farts are BAD! I need to see a fart doctor.

  • Adam Dorris
    Adam Dorris 15 дней назад

    Farting is good for you! Death by fart is BAD FOR YOU!

  • Aldair Pinto
    Aldair Pinto 15 дней назад

    Man, if they know what to do... you woldn't have a job :p

  • C William
    C William 15 дней назад

    I work as tech support before too. So I understand that ... ha ha

  • zdanee
    zdanee 16 дней назад

    Dude... that's a lazy Sunday level of user...ness for me. I can tell you IT stories that had literally bankrupted companies I've worked at.

  • MsCherade9
    MsCherade9 16 дней назад

    I have many friends who have or are working in tech support. It is hell. I have heard the craziest stories live as they were happening over IRC, and damn! I'm never ever going to work in customer support. I think I'd be stuffing my arm down the phone to throttle customers within an hour.

  • Marcus Johansson
    Marcus Johansson 16 дней назад

    Holy mother of God this is accurate.
    Half of the people literally have no idea what a computer is. And those are the "high up" ones. Jebus..

  • Avi Pones
    Avi Pones 16 дней назад

    Hey, I once was an IT guy too, and someone called and he said: "hey I have some problem with this and that" I was like: "ok open a new chrome tab (I wanted him to download TeamViewer or something)"... Anyway as I noticed it is taken way to much time for him I asked him "r still with me? " and he was like "yeah I'm opening another pc here, waiting for it loads up", 😱........ I thought to my self it will be faster letting the other pc loads up instead of explaining to his what new tab on chrome is...

  • Francis Tuazon
    Francis Tuazon 16 дней назад

    Accurate AF 😱. I thought I'm the only one 😏

  • Fantastic Carby
    Fantastic Carby 16 дней назад

    I'm starting a tech support job soon just to get my feet in the door, unless Information Security or Security analyst comes up. (Have ICND and moving towards CCNA, and have S+)

  • Anon.
    Anon. 17 дней назад

    Gonna start in summer as IT where i have to be also at the service desk. I already know my life gonna drop right to the core of the earth

  • Potato
    Potato 17 дней назад

    I work as a mailman and fuck me ppl are dumb ass fuck. like I have litteraly lost hope for humanity.

  • Dankus Memus
    Dankus Memus 17 дней назад +1

    Too much mouth action bro tone it down a bit

    • manictiger
      manictiger 7 дней назад

      Nnnnnnnnnnno. It's fine the way it is.

  • ardhenn slemmer
    ardhenn slemmer 17 дней назад

    I work in tech support and working my way up to second line system management. Small company it is tech support and system management...we get a lot of email problems i relate so much to this xD once a person filled in his whole email settings with the example information instead of his own. I...rip

  • Guilherme Medeiros
    Guilherme Medeiros 18 дней назад

    At the beggining of my carreer I had an IT & Tech support job in a company with 3k employees.
    I learned a lot there but working as a tech support, as you said, is brain crushing.
    You dont even know how stupid people get in front a PC.
    One day the entire building had a blackout. A user called the IT support to complain that her computer wasnt working. She was demanding a new one (managers always think they are gods).
    Since I trying to quit for a while, I just said: "well, I will try to find a PC that works without electricity, since we are having a blackout".
    People get dumb in front a PC...

  • Gamer Roemer
    Gamer Roemer 18 дней назад

    Isnt ITIL for the purpose of categorising and document issues so that you dont have to do it over and over and over by going step by step instead of u know USING ITIL FOR IT

  • tanathos0414
    tanathos0414 18 дней назад

    "You meet the most interesting people" meaning the most stupid people on the face of the Earth.

  • Seth Abercromby
    Seth Abercromby 18 дней назад

    Man, listening to stuff like that having a software for remote connection (we recently switched to teamviewer in our company, thank god) is a godsend. As you say, none of them have an idea what anything is, so being able to just take a look ourself with admin priviliges is very helpful for just general sanity.

  • rameme
    rameme 18 дней назад

    "Windshield washer don't squirt when I pull the thingy!"
    "Madam, when have you last refilled your windshield washer fluid?"
    "What's windshield washer fluid?"
    >resisting the urge to fuck my brain with my palm through my forehead.

  • Mickaël Bayé
    Mickaël Bayé 18 дней назад

    This. Is. f**king. hilarious. LMAO xDDD

  • Say Hey
    Say Hey 18 дней назад

    Working at a CAD Support Center, the Problem decription "Your Program is broken" let me to repair the Network structure of the whole external company and then they complained about extra fees

  • Bramble451
    Bramble451 18 дней назад

    I remember when I did software tech support. I hated being on the front lines. Until I moved up to the 2nd tier support. The problem with being on 2nd tier is that everybody is already way furious by the time they get to you. First they have their original problem that they were already mad about, and then the person they talked to and who asked them a bunch of questions and had them try stuff and still couldn't get it to work, which made them even more angry, and then I got them. Everyone I talked to was angry before I ever picked up the phone. It was especially fun when we determined that they had found an actual bug. After few months in 2nd tier support, I actually liked it when we had to join the front line team when the caller wait times were getting too long. When I took those calls, I knew the software well enough that I would literally put my feet up on my desk, hands behind my head, close my eyes, and walk them through what they needed to do, click-by-click. And at the end of it, I was a hero to those people.
    Then back to tier 2 where I and the company were once again the spawn of Satan whose sole purpose was to ruin their lives. Sigh.
    You've got a couple great stories there. My favorite didn't happen to me, but rather to a co-worker. The customer called in saying there was a problem and the rep started trying to walk them through it. Usual troubleshooting sort of stuff. Like an example you gave, the customer was saying what was and wasn't happening, which turned out to be a rather odd thing for them to be saying. When the rep was getting desperate and asked them to look at something on the computer, they said they couldn't, because it was too dark to see it. Too dark to see it? Yeah, they were experiencing a power outage...
    There is, btw, one downside to having tech support experience. I have to admit I'm a nightmare customer for tech support, because I know what's going on. I always start out nice, but my patience wears thin quickly.

  • Slacker Engi 2
    Slacker Engi 2 19 дней назад

    This is why I went for computer hacking
    Showing how people mess up is WAY more fun than fixing there computer

  • Christophe Rime
    Christophe Rime 19 дней назад

    Totaly relate ^^

  • Crystal Kanashii
    Crystal Kanashii 19 дней назад

    I don't get sad when this sort of stuff happens because it makes me feel like a genius by comparison.
    Don't think of your job as fixing high level problems. Think of your job as carefully and tenderly helping the disabled. After all, some of them could be! You have no way of knowing. Gotta give that benefit of the doubt yo.

  • Lullaby Sorrow
    Lullaby Sorrow 19 дней назад

    This is how i feel when i worked in retail. Feel like 90% of the customers just got out of a insane asylum.

  • Gry Phyn
    Gry Phyn 19 дней назад

    This is to funny. And it reminded me of when I worked in a call center doing chat tech support for a cable company. Had a guy chat in, telling me his HD channels just *snap* disappeared. So after asking a few questions , checking his account and the history of his account, Nothing showed that he ever had any HD channels. Then I asked him the model of his cable box. He gave me the serial and model and I checked and sure enough, it wasn't an HD box. I explained to the guy politely that he never had HD on his tv because the cable box did not support HD, he then decided to spend 2 hours in chat, arguing that he had HD. With me proving over and over that he didn't. It was a hair pulling experience.

  • Spidergod
    Spidergod 19 дней назад

    Try technical support to a drunk older user on a 28k modem and getting them to try dealing with winsock, then tell me how soul crushing technical support is :)

  • Spidergod
    Spidergod 19 дней назад

    To be fair I liked doing technical support, it was so much better then face to face retail support.

  • RyuuHou22
    RyuuHou22 19 дней назад

    Hell, I could barely stand helping people with technical problems whilst working box office at a movie theatre. "Why won't that machine take my debit/credit card? What do you mean I need the card I bought them with to get a refund? Why can't I split my ticket between money, four gift cards, my debit card, AND two credit cards on the machine over there???"

  • John John
    John John 20 дней назад

    I love you Alex Meyers you do great videos, keep it up, proud of you!

  • SpaceGecko
    SpaceGecko 20 дней назад

    Relatable.

  • who885
    who885 20 дней назад

    unfortunately
    i am looking to enter this as a career haha.

  • Joe Lewis
    Joe Lewis 20 дней назад

    having done that for years... you could not be more right. This video may have just made my day.

  • fgregerfeaxcwfeffece
    fgregerfeaxcwfeffece 20 дней назад

    1st level support is hell. Literall hell, you should avoid it like the plague from both sides. Luckily i can do so most of the time. Only support i will ever do again is 3rd level. The level where there are most of the times real problems to solve and not incompetent crybabys to sit.

  • Kai
    Kai 20 дней назад

    Can you make your drawing have less open mouths? It looks unnatural and stupid