8 lessons on building a company people enjoy working for | The Way We Work, a TED series

  • Published on Feb 9, 2019
  • Most companies operate on a set of policies: mandated vacation days, travel guidelines, standard work hours, annual goals. But what happens when a company looks less to control and more to trust? Patty McCord, the iconic former chief talent officer at Netflix, shares the key insights that led her to toss the handbook out the window.
    The Way We Work is a TED original video series where leaders and thinkers offer practical wisdom and insight into how we can adapt and thrive amid changing workplace conventions. (Made possible with the support of Dropbox)
    Visit go.ted.com/thewaywework for more!

Comments • 225

  • Doctor's Trek
    Doctor's Trek 5 hours ago

    Hey everybody,
    I'm trying to build my own company.
    Support me .

  • Emine K.
    Emine K. 2 days ago +1

    Çeviri maalesef geride kalmış

  • Jim 762
    Jim 762 11 days ago +1

    This is all common sense.
    Unfortunately, you can't teach this ...

  • Echiya
    Echiya 17 days ago

    Run for President oh wise one... really girl. You are amazing.

  • Jacky Liu
    Jacky Liu 22 days ago

    very good lessons

  • Goodwin P saju
    Goodwin P saju 26 days ago

    Love tedtalk

  • JJ Potter
    JJ Potter 27 days ago

    Not in the real world hunny, if everyone employee was honest and had integrity they wouldn't need to be treated like babies but they not, not everyone is like this bu most people lie, steal, cheat, check out all the fake people on youtube alone.

  • Bu Rida
    Bu Rida 27 days ago


  • Chico Christe Pace
    Chico Christe Pace 28 days ago

    omg, this is gold!!!!

  • Diaz Alex
    Diaz Alex 28 days ago

    What ever it is, I wanna work with you! Hahaha

  • eduardo granap
    eduardo granap 29 days ago

    I have no interest in taking corporate advice fr Roseanne Barr.

  • Rusty Rose
    Rusty Rose Month ago +4

    Feedback is not truth. It is based on perception, and someone else perception of you and your work. Another person may have a different opinion.

    • Jean980
      Jean980 9 days ago

      A: You came in a big late today huh?
      B: That's your perception
      Haha, sometimes feedback is biased. But sometimes it's completely true. :)

  • Marcelo Gehrke
    Marcelo Gehrke Month ago +1

    Excelent video! Thank you very much. Simple ideas always work better. The Portuguese translation is out of sync for me, I could'nt find the way to adjust it...

  • Patrick Ananas
    Patrick Ananas Month ago +1

    Really good video!! Informative and concise!

  • 강탄이
    강탄이 Month ago

    Korean subtitles are fast. Please corect its speed.

  • Leo McConnell
    Leo McConnell Month ago +1

    “All startup ideas are stupid” - well then where do we start?

    HUINILI LI Month ago

    I really hope I can choose two languages of subscripts simultaneously, as it can help me understand the talks instantly and learn the second language.

    JIAMIN HUANG Month ago

    like the way she talks

  • Nature Nurture
    Nature Nurture Month ago +1

    Write down all the points on a paper and throw it in a dustbin. These points are not to keep employees, instead create competitors out of employees.

  • Himanshu Bhandari
    Himanshu Bhandari Month ago

    Either I don't understand points # 7 and if I did, I "disagree"!

  • Gravity
    Gravity Month ago

    Lesson 2 - bing
    Lesson 5 = TRUTH - the best

  • Best Companies Group

    Awesome content. 👍

  • Hussain Mirahmadi
    Hussain Mirahmadi Month ago

    Don't have time to listen to your message when I'm dancing to the background music .

  • Adriana Caguana
    Adriana Caguana Month ago


  • Jennifer Swanson
    Jennifer Swanson Month ago

    The systems are in place to protect the corporations from liability, if you're just going to let people do as they please you better have some good insurance!

  • Wayne Reynolds
    Wayne Reynolds Month ago

    SO MANY companies do NOT care about their assets, and by that, I mean their employees. I worked in corporate America for 45 years and can honestly say that I never had a job that I actually liked and looked forward to going to.

  • Jacob Opstad
    Jacob Opstad Month ago +1

    Nice tips!

  • david cregeen
    david cregeen Month ago

    Now this is the HR boss we all need!!

  • Keith Hopkins
    Keith Hopkins Month ago +4

    "Beware of the smoke of nostalgia." That's a great line.

  • Herb Myers
    Herb Myers Month ago +1

    It is so funny when you listen to all these so-called "experts" who don't have a clue. People work for money....bottom line. The other things that keep people happy at work are having enough people to do the job without stressing everyone out, and honesty from upper management. Enough money, full staffing, and honesty...three things that many, many companies do not provide. When a company tells you over and over that there is not enough money for decent raises yet they are building a new plant, hospital, headquarters, what have you, across town, the employees will smell a rat.

    • Laura Parker
      Laura Parker Month ago

      reality is like you said only because no one is following what she said in the video. if you'd feel great at work, be appreciated etc, it wouldn't be about the money only ;-)

  • PrimiusLovin
    PrimiusLovin Month ago

    Just like I thought, HR jargon, theories, and practices are pretty much useless for the jobs I see myself working in.

  • SAVAGESIS2006 ///:HC

    This is very good for students

  • Fabiano Birchal
    Fabiano Birchal Month ago

    Nice ideas - despite her view about startups (not all ideas and value propositions are stupid).

  • Nathaniel Turner
    Nathaniel Turner 2 months ago

    I really really thought this was Roseanne Bar

  • Gloria Hester
    Gloria Hester 2 months ago

    Yes it is up until the last 15 years i had the best hr's up until last 10 , 15 years 😒😝 i think its suck managers letting losers to loaf . 15 years ago only time i saw my hr was when i saw him in the hall . He wasnt an as to people walking around with pink slips in his pocket .

  • Vefa Osmanova
    Vefa Osmanova 2 months ago

    So amazing I can say. 'The smoke of nostalgia' was really an impressive phrase

  • Kirstine Termansen
    Kirstine Termansen 2 months ago

    Hacked netstalking

  • S
    S 2 months ago

    Love this! Lots of good tips to think about :) I think this will be a good reference for the future and for those who are creating startups right now!

  • Kirstine Termansen
    Kirstine Termansen 2 months ago

    Dobbel messgr6

  • V42
    V42 2 months ago +3

    I own my own cafe and everything is so informal. I don’t even have job applications. I let my employees wear whatever they want and we take turns picking the music for the day. It’s awesome.

    • Jennifer Swanson
      Jennifer Swanson Month ago

      These ideas work on small scale businesses, you're right but larger corporations have rules and practices to prevent lawsuits, so to control the operations of the business within leagal standards, ya know?

    • uo uo
      uo uo Month ago +1

      Can I work for you?😂

  • علم
    علم 2 months ago +1

    الترجمة بالعربي غير متوافقة مع الفيديو أرجو التعديل

    • SHOSH M
      SHOSH M 2 months ago

      صحيح الترجمة متأخرة عن الصوت

  • dragoola69x
    dragoola69x 2 months ago

    I love every single idea but start up how do you think companies begin as a startup

  • Kevin Nguyen
    Kevin Nguyen 3 months ago

    Though I like most of what you are saying, but are suggesting not having a process and letting people go every few years?

  • 네니도스
    네니도스 3 months ago

    한국 번역 싱크가 전혀 안맞는데요;

  • Mạnh Lâm
    Mạnh Lâm 3 months ago +2

    If start ups are stupid, there would be no Facebook,twister, or sth else

    • Victoria Gates
      Victoria Gates 9 days ago

      Every new idea is "stupid" until it's brilliant. LOL

    • Joshua Berkley
      Joshua Berkley 2 months ago

      I agree with lillmango. People didn't think that personal computers would be useful, but Steve Jobs, Bill Gates, and Steve Wozniak had a different idea. Those folks were once just a few crazy kids in a garage. Everyone has the opportunity to change the world. The only question is if you have the guts to do it.

    • lillmango
      lillmango 2 months ago

      I think that’s what she’s saying. Start-ups are meant to be something that’s fulfilling a gap in the market and sometimes ppl don’t recognise that gap or need until a company fulfills it.

  • Mạnh Lâm
    Mạnh Lâm 3 months ago

    I don't agree with lessons 7

  • Aj
    Aj 3 months ago

    My CEO is a liar..can't help it

    SYED HASSAN ZAMAN 3 months ago +1

    Should I send it to my Chairmain

  • Klaus Asbjørn Madsen
    Klaus Asbjørn Madsen 3 months ago

    You guys stole the soundtrack from Spirit of the Law's Age of Empires videos.

  • Hector Morena
    Hector Morena 3 months ago +1

    Is it me or this patronizing woman's voice and demeanor are insufferable after just 45 seconds of watching?

    • Hector Morena
      Hector Morena 3 months ago

      @maryann evans I did and you may be right. Had I read what she says instead of listening to it I think I would have appreciated it more.

    • maryann evans
      maryann evans 3 months ago

      I think you need to listen to this again with an open mind.

  • Kenneth Davis
    Kenneth Davis 3 months ago +1

    What if you were the manager at Home Depot. How could you encourage your team in an environment that makes me fall asleep as soon as walk in the door?

    • Oli Gilpin
      Oli Gilpin 3 months ago

      What about giving everyone the simple target to put smiles on customers’ faces as they interact with your team?
      So that they themselves can feel they’re doing good, to people, even if they don’t love the product

    • Oli Gilpin
      Oli Gilpin 3 months ago

      Kenneth Davis are you?

  • WeFirstTV
    WeFirstTV 3 months ago +1

    Such an important video to listen to you!

  • NoomiV
    NoomiV 3 months ago

    What does the title have to do with the last ones

  • Carprincess
    Carprincess 3 months ago +1

    I love how you started off with people need to talk to other people like people. Like yes, that's the best way to work!

    • Jennifer Swanson
      Jennifer Swanson Month ago

      Thought you were gonna say "yes that's the best way to talk" and end it there hahaha that would've been funny. Like "Don't start barking like a dog or oinking like a pig" lmfao

  • shikha oberoi
    shikha oberoi 3 months ago

    She.... is.... amazing!!

  • Hans Weissman
    Hans Weissman 3 months ago +4

    Established companies' HR department is actually its propaganda/secret police department. Just try to voice your concern with these "confidants" and brace for impact......Big established companies only want OBEDIENT workers, nothing more...…
    Oh yeah, they want YOU to impress them by coming up with ZERO budget projects: zero time budget, zero monetary budget! EXPLOITATION requires handlers, those handlers wears a hat with an HR logo on it.....

    • Hans Weissman
      Hans Weissman 2 months ago

      @Ethan Hall
      Her voice is so typical HR that gives me the goosebumps.....

    • Ethan Hall
      Ethan Hall 2 months ago

      I agree with you, she talks about some new kind of slavery, and saying that start-ups are stupid, this is really nonsense of her. She talks about how new kind of slaves should be. Don't like this speech.

  • rng8891
    rng8891 3 months ago

    Who want's to do the same thing for 60 years? Me for one. I first started educating myself on what I do today, back in the 10th grade. That was 34 years ago. I'm an Engineer now and I'll retire in about 20 years. I don't see myself changing my career path... even if I get laid off. Since graduating College I suffered through Defense cutbacks and a sucking sound that drew jobs south of the border and across the Pacific. And boy it's a good thing she's not an HR director for Doctors. "I know you've spent 11 years to be a doctor, but you won't do this til you retire. You'll find a different career :) " Yes, 11 years, not including any High School Prep - 4 yr pre-Med, 4 yr Med School, 3 yrs as an Intern (6 yrs as an Intern if you want to be a Surgeon). And employees are Adults??? Please.... give me a break. I can't begin to tell you how many people I've encountered - even those in their 40's - who act like it's High School and the Managers are the Teachers. Who wants to party or who had a "Rough" weekend (Drinking) and just don't want to come into work on a Monday. Adults care that a job needs to get done. Adults understand how money is made - They understand greed too, that comment relates to those that "Manage" poorly but get paid highly. Many, many, many times the HR rules are in place because a good chunk of people don't want to show up for work and when they do they don't want to work - and boy do they cry when they are treated differently (think less pay).....

  • Harry Shawyer
    Harry Shawyer 3 months ago

    Some very good points but I'm staggered at her assertion that all start ups are bad ideas. Netflix was a start up! Was she being obtuse or am I missing something?

  • Jacqueline
    Jacqueline 3 months ago +2

    Anyone low key thought this was Rosanne at first?

  • MAAMRIA Bassem
    MAAMRIA Bassem 4 months ago +1

    You re just amazing...braaaavoooo

  • Emma Phượng Nguyễn

    I FALLL in LOVE with this video.

  • New SSP
    New SSP 4 months ago +3

    YAY! I love #2!! I did my job as a manager!!!
    Thx you Carol!!

  • Alexandra Boone
    Alexandra Boone 4 months ago

    What an awesome video!!!!

  • Carol Fraser
    Carol Fraser 4 months ago +2

    Some resonates. Some doesn't. Depends on many factors. Still a good message.

  • Mai Mohamed
    Mai Mohamed 4 months ago +1

    Damn, this is so good 😎✨👌

  • Ryan Linden
    Ryan Linden 4 months ago +2

    I can tell you right now, 90% of businesses don't want to train people when the hire them. Or they do train them and it's not good enough.

  • Yoga Camino Hacia La Luz — Heidi Delatierra

    Thank you!! This was fantastic!

  • B Welkinator
    B Welkinator 4 months ago +4

    NO NO NO - lesson 6: equal representation. This makes people Beans for the Bean Counters not capable individuals. It is absolutely WRONG to expect numerical equality across sub-groups. To focus on that is to shoot your company in the head. (Exception do NOT prove the contrary)

    • writerconsidered
      writerconsidered 4 months ago

      Yes the ever ubiquitous equality of outcome verses equality of opportunity.

  • Isa Alves
    Isa Alves 4 months ago

    I am new here Hope i learn a bit more . I am portuguese from Madeira hug to you💋🤗

  • K피오렌
    K피오렌 4 months ago

    I linked it to my blog.

  • صدقه صدقه
    صدقه صدقه 4 months ago


  • Faizan Khan
    Faizan Khan 4 months ago

    Not All startup ideas are stupid.

  • Yulun Shi
    Yulun Shi 4 months ago

    here are some expectations from the HR, so I can use this to find a job

  • Jacque
    Jacque 4 months ago

    Why is that most HR jobs are occupied by women, and especially managers? How to explain this fact? In 2016, the U.S. Bureau of Labor Statistics (BLS) found that 72% of HR managers were women; in 2017, Payscale.com reported that a whopping 86% of HR generalists were women.

  • Trung Nguyễn Văn
    Trung Nguyễn Văn 4 months ago +4

    I love this series so much. Sort, helpful and inspire me. Love TED.

  • electronicbits
    electronicbits 4 months ago

    I would work with her and for her

  • BasedTim
    BasedTim 4 months ago

    what exactly is she saying at 4:06? Is she talking about the startup bubble?

  • ilove2929
    ilove2929 4 months ago

    Think she might have worked with some stupid start ups in the past, not the unicorns... Then she just lost faith on all of them. Like us on our HR dept 😂😂😂

  • ilove2929
    ilove2929 4 months ago

    My experience work with 6 companies with different shapes and sizes from private owned, global corporation, agency to start up, i agreed with her wholeheartedly except for the all start-ups are stupid-- because tech opens up new opportunity and fields to explore like uber did... Maybe some of them are stupid, but not all for sure.

  • Rinaldo 888
    Rinaldo 888 4 months ago +4


  • Jett Cloud
    Jett Cloud 4 months ago +1

    I just saw what you keep on sharing some vidoes of some of your guests talking about the universe. I would like to share my theory that makes more sense than all those speculations of your guests that ended up not answering the questions. Its funny but i think I've got the real answer to all those querries that scientists have been cracking for decades about the universe.

    • Jett Cloud
      Jett Cloud 4 months ago

      Their misconception of the earth is that they never thought the earth is a part of simething bigger, because we humans, thought that earth is yet the largest playground they ever stepped on. That's why they never consider other living organisms to exist on the other side. Its just a small playground to something that's what i'm sure of.

    • theluschmaster
      theluschmaster 4 months ago

      trust me, it'll take a couple millennia for humanity to WANT to accept the truth ..

  • Charles Wilkson
    Charles Wilkson 4 months ago

    I have Aphasia it's a condition that robs you of the ability to communicate. It can affect your ability to speak, write and understand language, both verbal and written.
    I understand the demands that have been put on you by work and your home life. They are an insistent and peremptory request, made as if it right to demand it of you. Like if you have no say in the matter. They wish you work hard and meet high standards. To fulfill, there need to have a variety and diverse lifestyle.
    Their demand is full of denoting a type of behavior and personality characterized by indirect resistance to the requirements of others and an avoidance of direct confrontation, as in procrastinating, pouting, and misplacing essential materials. They have a variety and diverse tactics of passive-aggressive. They avoidance extended contact and due to their lack of confidence, shame, guilt and a host of other negative emotions.
    They try to get you to fulfill their need to not feel less than and there need to be better then. In the work involvement, they will have as many people around you just like them. Have you seen friends and family members try these same tactics in their life? This tactic has been futile with you and counterproductive.
    Throughout history, the true slave was the master. The enslaved master thought less of them self and surrounded themselves with others that thought less of them self. The enslaved master intolerance toward those who hold different opinions of oneself. As the years pass the enslaved master became freer from there less them belief system of self.
    Have you noticed that equal right was about freeing the enslaved master from their diminished capacity system to believe in oneself fully? The free thinkers that have acceptance of oneself share their values of acceptance fully in all they do and say.
    Investing in oneself fully and complete is the only way to free the enslaved master. They will see you and hear you in all that you do. You will be showing them you can and know they can be free from their enslaved mentality.
    Thank you for investing in yourself fully and completely.

  • o wa
    o wa 5 months ago


  • Niña Bumanglag
    Niña Bumanglag 5 months ago

    I need her glasses in my life

  • Martin McLean
    Martin McLean 5 months ago

    What little she has to say that's not a load of garbage is painfully obvious

  • Tendayi Mashingaidze
    Tendayi Mashingaidze 5 months ago +1

    Totally agree!

  • Pat Trainor
    Pat Trainor 5 months ago

    Too much truth to be properly absorbed by those that need it most.

  • Danilo Bucker
    Danilo Bucker 5 months ago +1


  • Muna Barre
    Muna Barre 5 months ago +5

    Finally humans are waking up in the corporate world!

    • Kaleem McIntyre
      Kaleem McIntyre 23 days ago

      See what happens when you take the GMOs out of the food.

  • Agus Cabris
    Agus Cabris 5 months ago +3

    I want to work with this amazing woman !!!

  • Michael Henderson
    Michael Henderson 5 months ago +3

    Adults also can take advantage of lenient policies...employees need structure to succeed. ..humans are different. ..employees are employees and not owners...they need structure and rules ...
    I am a business owner...not an employee..so i can be creative...a lot of people just want a steady paycheck and rules and structure..I guess you can have owner-employees but then you have to pay for their independent thinking. .

  • Robert Kueffner
    Robert Kueffner 5 months ago +1

    Loved it! Thank you

  • Genius by Design
    Genius by Design 5 months ago

    OMG first guest that has a brain ? DAMN I was wrong !!! It is a bait and switch :(

  • Jim Colleran
    Jim Colleran 5 months ago +2

    Patty McCord is my new hero. She distills what makes a company that people love to work for into just over 5 minutes. Bravo!

  • Jane Bacon
    Jane Bacon 5 months ago

    She's a beauty

  • The Flaneur
    The Flaneur 5 months ago

    Check out the book Death By HR

  • Mop
    Mop 5 months ago +18

    Shouldn't the goal be equality of opportunity as opposed to trying to artificially attain a 50% female representation on an executive team?

    • manfred schmalbach
      manfred schmalbach 5 months ago +4

      What about making the person leader who is the one with the most credibility and authority (not power, authority!) amongst the people they're about to lead?
      Quota queens and power-sucking narcissist "alphas" are the worst You can do for the performance of a customer-oriented company. Putting people in charge because they sport an XX chromosome set is a NoNo.

  • Dao Quang
    Dao Quang 5 months ago +6

    Where can I find such place to work?

    • Maillon Ferreira
      Maillon Ferreira 2 months ago

      She works on Netflix, but I like what I read above here - "Just start your own".

    • theluschmaster
      theluschmaster 4 months ago

      @Dao Quang I like that!!

    • Dao Quang
      Dao Quang 4 months ago +2

      We'll create it

    • theluschmaster
      theluschmaster 4 months ago +2

      when you find it, tell me too!!

    • y0k0z00na
      y0k0z00na 5 months ago +1

      Just start your own 😊

  • MsBlulucky
    MsBlulucky 5 months ago

    Only Episode 1 and 3 appeared in my subscription box... WTF RUclip?!?

  • Michael Shtolts
    Michael Shtolts 5 months ago +1

    Great series, looking forward to the next episodes!