Will These Plumbers Properly Fix a Water Heater Leak?

  • Published on Sep 16, 2019
  • Can these repairmen fix a simple water heater leak or will they try to sell us an expensive replacement? Inside Edition rented a house in Montclair, New Jersey, for an entire month, tricking it out with cameras and then calling the fix-it guys to see what happened. The footage was transmitted in real time to a remote command post. In Inside Edition's second installment in a special series of investigations, we created a simple water heater leak, then called a variety of different plumbers to see what they would do.

Comments • 3 141

  • BakedFlan215
    BakedFlan215 2 years ago +3541

    The first guy should get a raise, he didn’t even charge a service fee

    • Hotboxbitch
      Hotboxbitch Month ago

      @LazyBurrito “shout out to his family”

    • Leonardo Castilleja
      Leonardo Castilleja 6 months ago +1

      I'm honest with customers like that, and that's why I don't get paid very well at the company I work at. They always reward, and praise the guys that rip people off to make the sales.

    • Chaddy930 !
      Chaddy930 ! 7 months ago

      He should be awarded for being honest? That’s like be spilling my food and picking him up and you saying I should get a awarded...😐🤡🤡🤡

    • BakedFlan215
      BakedFlan215 7 months ago

      @The Pug Army fee as in charging a service fee, not free.

    • rabble levin
      rabble levin 7 months ago

      I love honest people like that.

  • Dylan
    Dylan 7 months ago +1811

    Why not promote the plumber's business who fixes it and was honest .

  • 오픽노잼 opicnojam
    오픽노잼 opicnojam 2 years ago +2285

    The original plumbers, before the hidden cameras were set up,
    would've also scammed the owner
    if they were called in for this trap lol. :P

    • Free Music
      Free Music 4 months ago


    • Jake Jacques
      Jake Jacques 7 months ago +1

      @Svennebananer Banan speaking 3 languages isn't really a brag if you speak with the same fractured sentences and bad grammar, it's more of a pathetic attempt of wanting to feel validated by someone, rather sad really

    • Jake Jacques
      Jake Jacques 7 months ago +1

      @Svennebananer Banan says the one using 3 different alts to like their comments hahahahhaha

    • Svennebananer Banan
      Svennebananer Banan 7 months ago +4

      @J M haha my grammar is bad beacuse english is not my first laungage, i speak 3 different laungage while you only talk one. I have 7 stores!

    • Svennebananer Banan
      Svennebananer Banan 7 months ago +4

      @Jake Jacques stop texting me go get a life for real.

  • Davien Parker
    Davien Parker Year ago +3471

    "Is it broken?" "Yes." "So it's not broken."

    • rosalina?
      rosalina? 3 months ago +1

      @Chicken Code ok

    • PZ20JacobCouttsRogue
      PZ20JacobCouttsRogue 7 months ago


    • Andrei Gabriel Marayag
      Andrei Gabriel Marayag 9 months ago +1

      "Every 60 seconds in Africa, a minute passes."

    • phil
      phil 11 months ago

      I'm a plumber and of other trades I all ways make a inspection first if the hot water system is leaking see where it's coming from see if the heater is still heating water if. If its heating fine.and only a small leak I fix the leak. Only replace it if necessary not just to make a profit. I all ways check first the best way to fix the problem before even thinking about replacing it.

    • Chikosa Ngwira
      Chikosa Ngwira 11 months ago


  • GrubbyNelson
    GrubbyNelson Year ago +733

    I love how Lisa comes in with the wrench and fixes it like she’s a master plumber

    • Mini me
      Mini me 4 months ago

      @Ryanr Everything*

    • Frank The Tank
      Frank The Tank 7 months ago +1

      She is she likes playing with pipe.

    • Master of Puppets
      Master of Puppets 8 months ago +1

      She is

    • Almas Kabir
      Almas Kabir 9 months ago +3

      @josh L does not the US has laws probhiting fraud

    • Ryanr
      Ryanr Year ago +11

      Fr she acts like she know everything in ever video

  • David DaCosta
    David DaCosta 9 months ago +34

    It is definitely true that this happens daily especially in the service industry. However, I hate how so many people did the right thing but the IE team wouldn't stop "auditioning" until they found a couple screw ups. This world is always seeking out the worst among us - good guys get the least love/attention.

  • Randall James
    Randall James 2 years ago +3

    I am a retired plumber and was ALWAYS looking for simple repair. An AO Smith water heater is a top quality unit. In this case I might have added Teflon tape to the fitting if it wasnt chrome plated brass. Brass doesn't need tape.

  • Scuba J
    Scuba J 7 months ago +72

    Always be honest. My buddy does HVAC, does everything 100% right, always gives a good price. He has so much work he can't keep up with it all.

    • Bruce Miller
      Bruce Miller 7 months ago +2

      I am a cabinet guy and busy til the end of the year. Quality before quantity, Always.

  • Tatumwithlove
    Tatumwithlove 7 months ago +2

    My dad was a plumber and he had clients that would call him for a second opinion. This happened all the time. He never stooped to their level and would expose the scammer to his customer. He was an honest handyman.

  • Glitchy
    Glitchy 2 years ago +5081

    “It’s not broken”

    “Yes it is”

    It’s a simple spell but quite unbreakable

  • Yummy Spaghetti Noodles

    You guys should do one on dealership repair shops. They're scamming people like mad and nobody is talking about it!

  • tripjet999
    tripjet999 2 years ago +322

    Lady: "Please fix my hot-water heater."

    Plumber: "I really can't, lady, since there's no need to heat hot water."

    • charley simmons
      charley simmons 6 months ago

      @Abc Whatever i get what they mean but they didnt say it so i corrected just in case

    • Abc Whatever
      Abc Whatever 6 months ago

      @charley simmons I think you mistook what they meant. They said it kept the hot water hot once it got up to temperature. They didn't say the water came to the house already hot

    • charley simmons
      charley simmons 11 months ago +1

      @Kilo Byte my point stands all you did was repeat your odiotic statement. Sorry but there is no reason to heat this hypocritically already hot water. The point of the joke is it's a "water heater" not a "hot-water heater".

    • charley simmons
      charley simmons 11 months ago

      @Kilo Byte but it dont tho. If the water that went in it was hot already then why keep it In a water heater. It would just run straight to your utilities.

    • Paddler of Rivers
      Paddler of Rivers Year ago +7

      Thank you! That was always a pet peeve of mine when i was a service plumber.

  • Crystallaxx
    Crystallaxx Year ago +6

    Respect to the guy who didnt charge a service fee. Great guy, hope his business is succesfull.

  • Let Pin
    Let Pin 4 months ago +47

    "He said its 100% broken!" "Well I think he's 100% wrong"

    That was a smooth plumbers comeback!

  • Cernuis
    Cernuis 2 years ago +11186

    I enjoy watching people attempt to rip someone off and get humiliated,

  • Zayne Ali
    Zayne Ali 8 months ago +3

    I love easy fixes, I hate scammers with a passion!

  • King of Kings
    King of Kings Year ago +2

    This is exactly what I'm afraid of. and I feel bad for the people that have been conned and the incoming people that will become a victim. something needs to be done

  • Nathan Bain
    Nathan Bain Year ago +2

    I’m a plumber, and honestly wouldn’t expect it to start leaking from the inlet like that out of nowhere.
    I would have definitely knew it was a setup

    • FilthTribeFTP
      FilthTribeFTP 9 months ago +1

      Pretty sure thats why the "scammers" recommended a new heater because, either its a setup, or something is seriously wrong with the heater. Im sure the loose bolt at the top is not a common thing to just become loose oit of nowhere.

  • Jay Smith
    Jay Smith 11 months ago +16

    I hope they rewarded the honest plumbers by either giving them some 5 star reviews, some referrals or whatever

  • Chris Scerbo
    Chris Scerbo Year ago +1

    this reminds me of a job I went too. the residents basement got flooded and the water level reached the gas valve but didn't get as high as the burner chamber in the boiler. the first company came out and said it would cost 2,000 to fix. the boiler was only 3 years old. only needed new gas valve and pilot assembly. repaired for under 900. it was a carrier boiler and the gas valve and pilot assembly was a little pricey . definitely was clearly able to see the water level didn't damage the boiler

  • Jake Farm
    Jake Farm 10 months ago +2

    I’ve worked with a lot of plumbers throughout the years and I can only remember only a couple out of many who had integrity, honesty, who weren’t lazy liars trying to rip people off. By the way I work maintenance so Ive gone through a lot of plumbers. Despite 100s of plumbing company’s you’d be lucky to find even 1 honest company not trying to rip you off.

    • Cortez Butay
      Cortez Butay 27 days ago

      @ChingChangChong yes it is in high demand. You can make upwards of 4000 a week.
      Look to be an apprentice somewhere, then to continue on to a journeyman. If they do on the job training even better.

    • ChingChangChong
      ChingChangChong 4 months ago

      @Jake Farm hey buddy, is plumber a high demanding job? I'm a high school graduate, planning to join the work force now, I'm currently caught up with choosing between plumber, construction worker and welding, do u have any advice?

    • Jake Farm
      Jake Farm 7 months ago

      ​@Jason Smith Crappy jobs don't justify scamming others. If that's how a person views their job and their life then they need to make a drastic life change or at least get some new perspective on their situation. I have done some pretty nasty jobs when I did plumbing and a lot of back breaking jobs too but at the end of the day it's a blue collar job what does one expect? But I did always enjoy the work I did and the people I was working for and always kept a moral code of having honesty, integrity and right and wrong. It's not difficult even when the job is difficult.

    • Jason Smith
      Jason Smith 7 months ago

      It’s literally a crappy job what do you expect, suck out a couple septic tanks and then talk!

  • Beth Hope
    Beth Hope 9 months ago +8

    This JUST happened to me!!!
    I had NO hot water and the PROFESSIONAL plumber quoted me $800.00 to FIX my tank.
    I had a handyman from church who changed out the heating element for $10.00 and then would only accept $10.00 as payment.v total repair, parts AND labor: $20.00 TOTAL. !!!!
    BTW, I am elderly and disabled on fix income so this really was a BLESSING. !!

    • Drew
      Drew 6 months ago +1

      800 is a little much, but if you expect people to drive to your house and fix something for 20 bucks you're off your rocker lol

  • Tregeta
    Tregeta 8 months ago +6

    This went a lot different than other plumber videos I've seen with cameras set up in the house.

    • OK
      OK 7 months ago

      usually someone is holding the "hidden camera" in the videos you're talking about though ;)

  • 𝓐𝓼𝓽𝓻𝓸
    𝓐𝓼𝓽𝓻𝓸 3 months ago +31

    “He said it was 100% broken.”
    “Well he’s 100% wrong”

    😂 that got me!

  • wBlr
    wBlr 2 years ago +16

    I’d like to see the “experts” employees come to the house unknowingly and see what they do

  • Cesar on PS4 shorts
    Cesar on PS4 shorts 7 months ago

    I love these videos. its so fun knowing if they fix it or not

  • Karl Smith
    Karl Smith 11 months ago +2

    Kudos to the Plummer who didn’t charge a service fee!

  • PlayGames3000
    PlayGames3000 6 months ago

    This channel have so many good videos, I honestly love watching these vids, so entertaining 🙂

  • alyiah
    alyiah Year ago

    Good job to all of the honest plumbers!

  • stpierreorama
    stpierreorama Year ago

    My hot water from the 90s was leaking from the bottom. I replaced it myself with no prior experience. I was 27 at the time. It's really not that hard of a job if you have the time and will. The hardest part was getting it balanced and to line up with the existing copper piping.

  • Walter Malone
    Walter Malone Year ago +1

    My cousin does shady work like this. They'll even sabotage it just so they have to replace it AND charge them a service fee for discovering the damage(that they created). Needless to say I NEVER recommend him or the company he works for. He used to do the same thing when he worked in an auto repair shop but no one else was in on the schemes so he eventually got caught and of course was promptly fired. But his new job, even his boss is in on the scheme. Using excuses like "it was so easy to damage it meaning that could have happened at any time and they'd have to replace it then so might as well be when we can get paid".

    I'd love for them to get caught because I have no definitive proof besides word of mouth. It is really scummy.

  • Trizzedy
    Trizzedy 2 years ago +1583

    The people who did the right thing should earn $100

    • elinsnutz💀
      elinsnutz💀 8 months ago


    • The Mosh Pit
      The Mosh Pit 9 months ago

      Wtf is up with these comments saying they shouldn't get paid it's their job. Bro it's called courtesy. I bet these same cheap asses don't pay the tip to the waiters or delivery men/women

    • Fernando Hernandez
      Fernando Hernandez 9 months ago

      More like 250

    • Abdullahi Mohamed
      Abdullahi Mohamed 9 months ago +1


    • pacco2012
      pacco2012 10 months ago

      No, they shouldn't. It's what they're expected to do.

  • Eric Fortune
    Eric Fortune 6 months ago +1

    I wonder how many of the experienced plumbers knew they were being set up? The problem was just too obvious for most homeowners to miss. There's no water on the floor and most folks probably wouldn't notice a difference unless they spend time in the basement and happen to see it.

  • Jay Kesner
    Jay Kesner 9 months ago

    If I saw a leaking supply line for a heater I could just tighten it but my first instinct would be to change the supply line because why else would it just start leaking unless it was old or defective. I wouldn’t change the heater though that’s crazy.

  • Kaisarina Uhi
    Kaisarina Uhi Year ago

    I’m so happy because I have a family that knows how to plumb and do construction but when we actually dont know what to do my parents stare at what the workers do until they done

  • Premier1 Plumbing & Heating LLC.

    I’m a plumber of many years and let me tell you something yeah you can fix the leak on a leaking pipe or no one can tell how long a water heater has left in its life!! It could look brand new and if it’s ten years old you should think about a new one bc that tank on the inside is thin and no one can tell you how much longer you have. They can only go on an passed experience. And if that tank was ten plus years yea I would fix it first but I would also advise them to think along the line of a new heater sooner rather then later bc it’s going to let go and some let go worse then others and no one can tell how bad that’s going to be. Factors like water softener and yearly upkeep come into play and still don’t give you that much longer with an old tank

  • Nizzy
    Nizzy 2 years ago +673

    Inside edition, please make more of these videos, like the garage door, the air vents, the water heater.

      WERNUTZ 2 years ago +1

      They expose a couple but wonder how many honest workers precious time, time for actual customers, gas ain't cheap. For the honest people who the reporters don't show and the honest one's they film. The honest people should be give a hundred or two for their time and gas wasted.

    • Arielle Mendez
      Arielle Mendez 2 years ago

      @khalil’s Heat and air conditioner repairthey said LIKE those videos

    • Serious Dopamine
      Serious Dopamine 2 years ago +2

      Water heater? Did you even watch the video...

    • ADWTJ
      ADWTJ 2 years ago +2

      Maybe one of your family members is going to pop up lol 😂😂😂 be careful what you wish for lol

    • Youtube Fan
      Youtube Fan 2 years ago +1

      ...and car mechanic scammers too.

  • Dino F.
    Dino F. 7 months ago

    When you find a craftsman that treats you right, cherish them. Pay them!

  • William Waite
    William Waite Year ago +43

    imagine a doctor like this.

    patient: comes in with hiccups.
    doctor: oh yeah, your heart is broken. gotta replace it. that's gonna be about $200,000. cash or card?

    • Rocket Pencil
      Rocket Pencil 5 months ago

      That's just America?

    • Fancy Phant
      Fancy Phant 6 months ago

    • Allen Wilson
      Allen Wilson 6 months ago +2

      @Bonus YT
      I had a bad case of hiccups it turned out to be a heart attack. Not a funny situation

    • Allen Wilson
      Allen Wilson 6 months ago +1

      I had a bad case of hiccups it turned out to be a heart attack. Don't be so quick to make a joke

    • Allen Wilson
      Allen Wilson 6 months ago +1

      I had a bad case of hiccups, it was actually a heart attack don't be so quick to make jokes

  • 🧋Tokuko🧋
    🧋Tokuko🧋 8 months ago +13

    Moral of the Story: Always do what's right, because it may catch up to you later on.

    • Steve Gardner
      Steve Gardner 3 months ago

      So…don’t create a ruse to try to signal your virtue?

    • Patrick Coombe
      Patrick Coombe 6 months ago +1

      Or immediately in this case

  • Dillon Qaphsiel
    Dillon Qaphsiel 9 months ago +2

    I’ll be honest I didn’t even know you could fix a water heater. I thought you just had to get another

  • Mixwell1983
    Mixwell1983 2 years ago +3658

    Shady plumber inspects water heater.

    *"sorry maam but you're going to have to buy a new house"*

    • BlueFox
      BlueFox 6 months ago


    • Justin Hill
      Justin Hill 7 months ago

      🤣I’m ded

    • G
      G 7 months ago


    • Mike Panklang
      Mike Panklang 7 months ago

      I had an hvac tech do the same thing to me.
      Me: I need a new circuit board.
      Hvac tech: No, you need a whole new system.

    • Nobody Here
      Nobody Here 9 months ago

      Yep.... Um.... And that will be um..... 90mil, I guess? Enough to pay off my debt-oh wait you heard that?

  • SP
    SP 7 months ago +5

    They should put the honest plumbers on tv with their companies

  • watchingthecrazyworld
    watchingthecrazyworld 11 months ago +3

    Great job. Too bad we can't see how well the reporters and "journalists " do their job and broadcast that as well. My guess is the lying plumber is more honest.

    • Steve Gardner
      Steve Gardner 3 months ago

      The reporter told the bigger lie here. “My hot water heater is leaking”

  • JessyJ318
    JessyJ318 Year ago

    Thank you Inside Edition for doing this!

  • David Cortessi
    David Cortessi Year ago +12

    The fact that he didn't even do anything and immediately said she needed a new water heater actually made me mad, and made it even worse where he kept on saying " definitely, 100 %" I'm so glad he got exposed 2:32

  • Jeversons
    Jeversons 2 years ago +3805

    “I didn’t wanna fidget with the thing” bro thats your job, you’re meant to fidget with it til you find the problem

    • Andrew Cano
      Andrew Cano 5 months ago

      @AV 57 I agree

    • The Dude
      The Dude 6 months ago

      and it's deez nutz HA

    • Evil Energy
      Evil Energy 7 months ago

      @THE GAMER uhh actually no

      THE GAMER 7 months ago

      Thats what a doctor would do . Here take these you will feel better right away.

    • Tim1244
      Tim1244 7 months ago

      @Evil Energy Yeah, can understand that, I’ve heard of plumbing companies training guys for a month and then throwing them to the field..

  • Rose D
    Rose D 2 months ago +3

    When they exposed them, LOL! THAT'S HILARIOUS! Expose the liars!

  • M LKER
    M LKER 5 months ago

    thanks for sharing... good info and i love you confront them before leaving.... so they know they were wrong.

  • Patrick Wagz
    Patrick Wagz 5 months ago +38

    *Adjustable Wrench:* "Imma 'bout to end this plumber's whole career."

  • CoalCrackerCummins
    CoalCrackerCummins 2 years ago

    I never get why they don't give the honest guys a plug for their good work

  • *El 🍕Spicy*
    *El 🍕Spicy* 2 years ago +3133

    can Lisa please come to my apartment and expose my landlord .... help 🧐

    • Foryea Evans
      Foryea Evans 9 months ago +1

      @*El 🍕Spicy* no problem I had to do somethings because I just don’t trust landlords anymore we had a house but my nephew sold it and tried to move us to California we had a good home but when he we tried to buy it back but they said no so we looked for houses for rent and it was terrible so went into our retirement funds and used it to buy a new house I miss my old house because my daddy left me that house but my son is giving the wrong Kind of surprises and now I have to start over with a mortgage but it’s ok I’ll pay it off next year.

    • *El 🍕Spicy*
      *El 🍕Spicy* 9 months ago

      @Foryea Evans thank you for sharing that is my goal I'm tired of renting since the pandemic I lost all focus I'm just trying to get out Los Angeles CA nothing but zombies

    • Foryea Evans
      Foryea Evans 9 months ago +1

      This is why I stop renting because the last house I rented was a mess there were bugs everywhere,windows wouldn’t open,doors didn’t have locks and more and that’s not what I paid for I paid for a nice remodeled house with all new appliances and door and windows so I didn’t pay rent but one time and after that I packed up didn’t tell them a thing and left that house with that front and back door wide open and went to the house down the house next door and asked how much it would be to buy and got to work and bought a brand new house.

    • ActorMan389
      ActorMan389 Year ago +1


    • Izzy Pocorabon
      Izzy Pocorabon Year ago +1

      Get this known

  • alan
    alan 2 years ago +5

    they should do this with service centers at dealerships

  • GuitarxWolf
    GuitarxWolf 4 months ago +5

    *calls plumber to tighten bolt*

    Plumber: “Looks like it’s broken….going to have to replace your whole house, that going to be $890,000 please.”

  • Carlo
    Carlo Year ago

    I understand the intent of doing this. You want to help. But sometimes "the experts" aren't really perfect. There is always a difference in opinion. The problem is if you plaster the faces of these people whether they really making a mistake or have a valid point and the experts disagree you made a fool out of them possibly for life.

  • Carmen Piphlife
    Carmen Piphlife 11 months ago +3

    I like how Lisa doesn’t know a single thing about water heaters. She just says “it’s broken”.

  • Ben
    Ben 2 years ago +5813

    When Lisa Guirerro is in a thumbnail, y’know it’s gonna be a banger.

    Edit : Holy jesus, I’ve never had this much likes before!

  • TigTk421
    TigTk421 2 years ago

    I live in Ontario Canada... shout out to Enbridge tech who said I could fix my hot water heater myself with a 25 cent piece of sand paper and 15 - 30 minutes of my time. He was right 👍

  • Ricky Winthrop
    Ricky Winthrop 7 months ago +2

    As a plumber it is heartening to see how many of us didn't try to rip anyone off....honesty is the only policy. Dishonorable people always get theirs....

    • Trolling Godd
      Trolling Godd 7 months ago

      Oh really?
      Thats why theirs millionaires....lmfao

  • Unit 12352
    Unit 12352 9 months ago +2

    Imagine going to your job and the owner teaching you how to fix it lol

  • Brandon Smith
    Brandon Smith Year ago

    I'm a plumber, and a "plumber" calling it a "hot water heater" is someone I wouldn't trust whatsoever.

  • T C
    T C 2 years ago +620

    Guy: It’s broken

    Lisa: No it’s not

    Guy: *complete silence* uuuhhh yes it is
    Edit: Thanks for the likes

    • 0 0
      0 0 2 years ago +2

      @PawzzigTV right because it would be "better" for his wallet.

    • PawzzigTV
      PawzzigTV 2 years ago +1

      @DunkinNugget but the guy wanted them to buy a new one cuz it would be better

    • DunkinNugget
      DunkinNugget 2 years ago +1

      @PawzzigTV Hey, I've worked on computers before, old and new. I would never look at your OLD pentium based PC and tell you it's broken. I would explain that it's possible to fix something but your OLD pentium PC would probably be best to replace. See? I'm sorry but you're trying to justify bad business practices. That idiot found the leak, he found what was wrong and still pushed them into buying a new one, that's called being shady. Omitting details like that is not what you would call, fiduciary.

    • PawzzigTV
      PawzzigTV 2 years ago +3

      Well he thought it was broken because why would it be loose unless someones touched it so he thinks it will break after its tightened

    • scs.classics
      scs.classics 2 years ago +2

      Correction : yes it is

  • Andy King
    Andy King 7 months ago

    when you show up to check for a leak, you don't expect to find a loose connection in an old installation, assuming that the fitting is cracked is not such a giant leap. What you should have done is replace one of the heating elements with a bad one and see if they want to offer the replace the element or insist on a new unit.

  • Will4Reals
    Will4Reals 9 months ago

    I have been in sales my entire professional career and do you know how to handle this scenario? Mam I noticed that the bolt was leaking from the top and it just needed a little tightening. As of right now everything else looks in good working order but I do want to make you aware this is an older water heater. When it does need to be replaced I am not going to charge you for the visit today I just simply ask I am the first person you call when its that time, does that sound fair to you? Not only do you eventually get this customers business but will refer you to neighbors, friends, colleagues etc. It's shocking how short sighted people can be sometimes!

  • alcapi robi
    alcapi robi 4 months ago +4

    I'm a Plumber & buddy was "absolutely 100% wrong" for holding onto that gas pipe like that

  • mike rotch
    mike rotch 9 months ago

    I had the clutch replaced on my go kart and when i got it back i found out they took out the air filter completely and left it, could have caused more problems

  • Spoolin Reelz Fishing
    Spoolin Reelz Fishing 10 months ago

    My expansion tank had a rust spot on the bottom and clearly was leaking from that rusty spot, flick to the tank you could hear the bladder was shot. $50 fix, unscrew old tank, put on new tank. I had a company come just to see what they suggest lmaoo, “your hot water heater is bad, you have hard water and it rotted the inside”, gave me a quote for $3,400. Hahahaha I just asked them to leave and I fixed it myself for $50

  • Chase Latimer
    Chase Latimer 4 months ago

    I understand what they’re trying to do but if I was one of the plumbers that came over fixed the problem then realized I just wasted my time I would be disappointed because I could have fixed someone’s actual problem

  • sal cutrona
    sal cutrona 3 days ago +1

    That was my hand at 1:14 the real problem in that house was the 250000 btu steam boiler piped in with ONE two inch copper supply..BUUUUTTTT NO let’s catch some scammers..I did the right thing and fixed it,but it was a 11 yr old heater.

  • Nathan Micah
    Nathan Micah 2 months ago +3

    Wait so you wasted some plumbers time trying to trap him and he didn’t even get paid????

  • John Wilkinson
    John Wilkinson 2 years ago +839

    "It's an honest mistake", I mistook you for someone I could rip off.

  • Wavy Nuts
    Wavy Nuts Year ago +31

    Bro give the people that didn’t even charge a shout out or something damn hate wins love

  • buyerofsorts
    buyerofsorts 7 months ago +8

    "Our expert says that's a lame excuse". Oh really? Thank God the expert was there to let us all know that....

  • Hunter Emery
    Hunter Emery 13 days ago

    thankful i’m in new construction and not service and repair. a lot of companies will force employees to sell new things instead of fixing a simple problem

  • George Benevides
    George Benevides 5 months ago

    The last plumber, company said their plumber wanted to replace the whole water heater because it was old. The plumber should have been honest at first and say the heater is old and recommends replacing the water heater. They should be showing or naming the company when they arrive so we know which plumbers were crooked and which were honest.

  • Trey K
    Trey K 2 years ago +438

    Yeah I swear our plumber scammed us he came over three times before our pump was fixed

    • Chad O'Dell
      Chad O'Dell 2 years ago

      @Mentally Ill Dark Jeroid Im sorry? Come again?

    • Sporte
      Sporte 2 years ago +1


    • BigT 187
      BigT 187 2 years ago

      dood poop Na his mom did 😂

    • BigT 187
      BigT 187 2 years ago +4

      LOLOLOL such an underrated comment

    • Zelda Williams
      Zelda Williams 2 years ago

      Dang!!! 🤪 Those service fee can cost more than getting the whole damn toilet repaired! 🤨

  • Krzysztof P
    Krzysztof P Year ago

    laughed my ass off when lisa showed them how to operate the wrench...while he kept saying WH was broken.

  • Jason Cotton
    Jason Cotton Year ago +109

    This is like a different kind of to catch a predator

    • Patrick Wagz
      Patrick Wagz 5 months ago +7

      Hi, I'm Chris Hansen, why don't you have a seat. I have the chat-log between you and our 14-year-old water heater!!

  • Miral Calugcugan
    Miral Calugcugan 2 months ago +3

    "It's broken. A 100 %"

    Wrench: hold my beer

  • Jason Rosati
    Jason Rosati Year ago +2

    Couple things. Who was the HACK that installed the water heater, home owner?( not hot water heater) A flex line to the cold water supply, 4- 90* elbows leaving the heater, vent pipe does not have enough vertical venting. Looking at the video again, before they loosen the flex line and water got on the floor. There is a stain on the floor under the relief valve pipe. Looking around at all the plumbing in the home, I don’t have enough time or care to point all the HACH plumbing and violations that the expert plumbers didn’t mention. Not sticking up for the lying plumbing techs. Someone should of pointed out everything else the home owner did on his own. Just saying

  • Aimee Alysha
    Aimee Alysha 2 years ago +1901

    lowkey felt bad for the new guy hes crying :(

    • Jonas
      Jonas 20 days ago

      Don’t feel bad feel bad for the person who would have lost 1500!!!

    • Rombat
      Rombat Month ago

      2:05 , 2:16

    • Rob Brooks
      Rob Brooks 7 months ago

      He was lying his ass off

    • Levethix122
      Levethix122 2 years ago

      Kristen Price shops send apprentice plumbers out by themselves all the time

    • Sarah A Barghouthi
      Sarah A Barghouthi 2 years ago

      Kristen Price he’s not lying lol

  • tripjet999
    tripjet999 Year ago +14

    "There's an issue with my hot-water heater."

    Well, THERE'S your problem - there's no need to heat hot water.


  • Jacob Baugher
    Jacob Baugher Year ago +1

    As a plumber these flexible lines leak all the time because the only thing that's sealing the nut and the tank is a rubber seal. Hard minerals in todays water eats those rubber rings up and makes them very brittle. The more you tighten down and loosen up the that nut, the more you break that rubber seal. I'd tightened down the nut, inform her it may still leak, and highly advise replacing the flexible handyman special waterline with good ole hard pipe copper and a dielectric union so the copper and steel tank nipple aren't touching each other (can't mix dissimilar metals or you'll get electrolysis)

  • Constitutions Way 2A
    Constitutions Way 2A 7 months ago

    You guys have to understand in most companies they send out a plumbing advisor who is not a licensed plumber and works under a master plumbing license so they can’t touch the water heater!

  • Glass Window
    Glass Window Year ago

    I feel bad for the first guy who got pulled the plug on. He seemed like he actually thought it was cracked.

  • GoldenPants
    GoldenPants 2 years ago +461

    I wouldn’t trust any “expert” that calls it a hot water heater....

    • optimisticcosmic
      optimisticcosmic 2 months ago

      Really smart guy? What about the first time you install it?

    • kdwaynec
      kdwaynec 5 months ago

      u so smart me so stoopid!

    • Eyellgeteven
      Eyellgeteven 5 months ago

      @jeremy riddler But not generally by actual plumbers.

    • jeremy riddler
      jeremy riddler 5 months ago

      @Richard. Schmelz it's still very commonly called that by many, many, many people

    • jeremy riddler
      jeremy riddler 5 months ago

      it's very commonly called that lmfao

  • Wasey Maqsood
    Wasey Maqsood Year ago

    I have security cameras in my house , and there is one thing I know, you don't need that many wires.


  • wolverinefangowings

    I'm less annoyed by the scammers than I am by the people calling it a "hot" water heater.

  • goblins are real
    goblins are real 3 months ago +1

    Hey at least they gave him a reasonable price. We charge 2 grand and up for a water heater replacement.

  • Jay Drains
    Jay Drains 6 months ago +6

    They should do this To auto mechanics, they always up sell work “ just leave the keys to the vehicle “... LoL

  • P51JoshuaJ _
    P51JoshuaJ _ Year ago +3

    “I didn’t want to fidget with anything”
    Come on man rly YOU’RE A PLUMBER. THAT’S YOUR JOB.

  • CG Rogers
    CG Rogers Year ago

    Kudos to the guy that fixed it and didn’t charge her a cent

  • Alex Gavinchuk
    Alex Gavinchuk 7 months ago

    So my question is, how often does an old water heater start to leak on it's own and not need replacing?

  • ShadowDemon
    ShadowDemon Year ago

    Imagine calling a plumber over them playing this video all loud so he can hear it. Then ask him the cost after hes done

  • newkingd0m
    newkingd0m 8 days ago

    While the crooked plumbers show themselves I can say this video is slightly misleading. As a plumber when a customer calls me out to a job I diagnose the issue and give them their options which is repair or replace and the pro/cons of both. But if you intentionally set up a problem and I got to the job and diagnose it and see that it’s leaking and it’s a fresh leak I would not trust the item to hold even tho you might of just loosened it and set me up I don’t know that, I would automatically assumed something failed. I always use the best products and cannot afford to take a risk on a item that “might” have a leak.

  • Zachary Bravo
    Zachary Bravo 10 months ago

    There's a huge difference between replacing and it being broken. LOL

  • Dave
    Dave Month ago

    This is why I watch people doing work in my house like a Hawk. I'll pretend to be interested in learning but really I'm all 'yoh, what you doing?' must be annoying but I don't get scammed 🙂

  • Bpay 27
    Bpay 27 2 years ago

    Rule of thumb, always get 2 opinions when it comes to repairs. Can save you a lot of headaches in the long run

  • 1000 Subscribers With No Videos Challenge

    I hired a maid in Sims and she washed 1 dish charging 70 dollars.

    • Frank The Tank
      Frank The Tank 7 months ago

      Would've been cheaper to buy new dishes.

    • Foryea Evans
      Foryea Evans 9 months ago

      I would have gave wrote her a check for 25 cent because that’s what she earned.

    • Farhan Syed
      Farhan Syed 10 months ago


    • Wattson
      Wattson 11 months ago +2

      You literally copied this from another video just like this on Inside Edition

    • Wattson
      Wattson 11 months ago +1

      @Bonus YT they copied it 😒

  • MA DMZ
    MA DMZ 3 months ago

    Lisa became so popular with the show that the scammers become honest just for that one particular service call.