Delta Airlines SECRET to avoid negative customer service ratings!

Комментарии: 695

  • George Stratton
    George Stratton 3 месяца назад

    Working in customer service, that rep was absolutely on the line waiting for you to hang up so they wouldn't get a bad survey - and if their supervisor hears that call, they're just as screwed as they would have been with the bad survey.

    • Reva Pettigrew
      Reva Pettigrew 4 дня назад

      You get to the airport 3 hrs before the flight. I fly so much and that it is crucial to get there several hours early. Especially if your flying mid-day.

    • Jamie Campbell
      Jamie Campbell 2 месяца назад

      George Stratton totally agree man !! Done customer service for 15 years !!! That's exactly what happens !!!

    • Layton WR
      Layton WR 2 месяца назад

      George Stratton will

    • Nathan
      Nathan 3 месяца назад

      Annys31 true but it's about the positioning. Not can I give you something for free or not.

    • Annys31
      Annys31 3 месяца назад

      But still when your doing the survey u are rating the agent not the company so delta not giving you your flight for free had anything to do with the agent on the phone he was only following delta's policy, soo......

  • Alyssa Garcia
    Alyssa Garcia 1 день назад

    First class that's so expensive

  • Avery Mentzinger
    Avery Mentzinger 1 день назад

    Delta is SICK! I will never ever fly with them they have the worst rules and kick innocent people off the plane!

  • Ice Gaming
    Ice Gaming 1 день назад

    Deltas service is one of the worst services man they ripped of every single person

  • BMVS
    BMVS 3 дня назад

    bruh Delta Airlines SUCKS

  • Doria Lam
    Doria Lam 4 дня назад

    There is a tiny button on the back of the controller

  • Number White
    Number White 6 дней назад

    You should've seen the face of Lincoln when he broke the Switch, hilarious.

  • Jurgen Lie- Atjam
    Jurgen Lie- Atjam 7 дней назад

    So, because you are Diamond, you feel you should be able to make your own rules? Check in whenever you want, put your bag on your armrest etc, because hey, you are a Diamond member?

  • Woodchuck awesomeness
    Woodchuck awesomeness 8 дней назад

    It's true. We had that problem as well.

  • 02Nawal
    02Nawal 9 дней назад

    They are a very shady company who rips their customers off with over charging their customers with ridiculous high prices. There flights are over priced.

  • Kailash Nathan
    Kailash Nathan 10 дней назад

    You're late man... If you're late, you're late.
    You could have checked in before hand.

  • Howcome howcome
    Howcome howcome 11 дней назад

    rules are rules, be a role model, not the whiners that you are.

  • rjr 4949
    rjr 4949 16 дней назад

    They gave your seats away so they had to bump you.

  • ABCawesome - MC & More
    ABCawesome - MC & More 20 дней назад

    Hi big BOIIIIIIIIiIi

  • qxiuo
    qxiuo 23 дня назад

    It's funny because I know you didn't think Delta was lame before all this. Clearly says 60 minutes before and you knew it lol

  • Yaell Urrunaga
    Yaell Urrunaga 25 дней назад

    Press the back button for Nintendo Switch

  • boojie howard
    boojie howard 28 дней назад

    I'm a tin member, and nobody cares

  • William Lau
    William Lau 1 месяц назад

    As another Diamond, I totally agree with you - some reps uses this trick to avoid getting a bad score when they sense the call is not going well... I fly a lot and usually call because something went wrong and it's Delta's issue or fault. (I rarely make mistakes and if I did, I would just take the loss). This happened to me a lot of times when the call is not going well. I never never make ridiculous request or demand - just common sense stuff that get me through the issue, but some reps are just not helpful and even at times nasty - even at at the Diamond Medallion line. Two ways to get around or handle these issues: 1) towards the end of the call, verbalize clearly you want to take the survey - this is recorded and will be helpful if Delta audit the call; and 2) immediately call back Diamond or another customer service line (if you were diverted on the call) and request supervisor and file complain about the previous agent diverted the call to prevent you from taking a survey... I had one of my similar situation escalated and was told diversion of call to prevent survey is a violation of their call center rules. If you follow step 1 and 2, it would almost guarantee they will track down the individual, along with the access log on your ticket - they do log a lot of details. In one instances, the escalation people told me they found and listened to the call and had electronic log showing the call was diverted by the agent, so they would take appropriate actions... Anyways, Delta is definitely the better airline in the US but you still could get a bad apple every once in a while and I still love Delta...

  • Craig Baily
    Craig Baily 1 месяц назад

    You're late, but Delta's lame.

  • Moose_exe
    Moose_exe 1 месяц назад

    Paris? I have been to that airport before! I noticed how similar it is!

  • Miran Anwar
    Miran Anwar 1 месяц назад

    delta sucks

  • DanielGamez123
    DanielGamez123 1 месяц назад


  • Maat Hathor
    Maat Hathor 1 месяц назад

    no offense but I couldn't believe on the second day you still ran late. shame on you

  • Diehard19791
    Diehard19791 1 месяц назад

    So its Delta's fault you were late? WTF.

  • David King
    David King 1 месяц назад

    awesome. wish I could take my son.

  • Amy Mahoney
    Amy Mahoney 1 месяц назад

    What reason did u have for not being able to check in on time at the airport.:/"/?? car trouble, medical emergency.. ect...?*?* I'm at a loss here..

  • YOLO
    YOLO 1 месяц назад

    wow i love your calm voice

  • Lynnlo gaming
    Lynnlo gaming 1 месяц назад

    When you got click baited on to a blog that ended up in your Up Next list.

  • Fantasy Sisters
    Fantasy Sisters 1 месяц назад

    Yeah we heard that one pilot threatened to arrest someone over a bottle of water at delta

  • Rohit Chagam
    Rohit Chagam 1 месяц назад

    There are rich people who do 1st class then there are average people who do economy and then there is me buisness class baby!!!

  • James Woodard
    James Woodard 1 месяц назад

    It isn't Delta's policy. On an international flight, you are required to arrive a minimum of 1 hour ahead of departure for security and customs clearance. Even when the originating leg is domestic.
    Delta didn't fail. You did. Don't put your missed flight on the shoulders of the desk agent.

  • dodododa
    dodododa 1 месяц назад

    Maybe stop being late?

  • Mariana D.
    Mariana D. 1 месяц назад

    Can't believe that being late once and missing your flight, you were late again and vlogging.... you don't realize that your luggage needs to go through x-ray, it needs to be loaded in the airplane along with all the other lugagge and, if there is a large x-ray line, you will delay your flight? Can you imagine if 250 passengers decided to show up 20 minutes ahead of boading just like you did? Sorry, but your behaviour is no better than Delta's in this case

  • Stanky Nugz
    Stanky Nugz 1 месяц назад

    First off, you named your son "Lincoln"? LOL OK...
    Secondly, You are a diamond passenger and you don't know to show up to your flight at least one hour in advance? Everyone, especially YOU, should know better than to show up less than an hour before your flight. You gotta give yourself time to get through security, etc.
    Finally, why are you giving them a bad survey when you're the one who screwed up?

  • John Volpe
    John Volpe 1 месяц назад

    You should take United next time

  • blake whitlow
    blake whitlow 1 месяц назад

    wow in another video he says they are not rich then you see the inside of his house and he get a first class flight when hes only gonna be staying ONE DAY wth waste of money

  • Rick Dunaway
    Rick Dunaway 1 месяц назад

    When you didn't show up within the allotted time, they gave your seat away...

  • Matthew Lavin
    Matthew Lavin 1 месяц назад

    Wow the CS agent really shady sending you to baggage to avoid getting the survey... Still, I think you should have arrived earlier because the 60 minute window for international flights is pretty strict.

  • Ryan Sellers Vlogs
    Ryan Sellers Vlogs 1 месяц назад

    When I fly. I just check-in online 24 hours before the flight.

  • roberto cruz
    roberto cruz 1 месяц назад

    You failed to show up on time. Simple own it

  • Shivanshu Bansal
    Shivanshu Bansal 1 месяц назад

    did u get the cash??

  • Twentyøne Panics!
    Twentyøne Panics! 1 месяц назад

    I hate delta airlines

  • Sean Wilson
    Sean Wilson 1 месяц назад

    Kids belong in economy wish I had the money for first class internarional

  • Neil Errington
    Neil Errington 1 месяц назад

    how old are you. I think you are looking around 7 and 9😗😘😍😙😚

  • lgarcia00
    lgarcia00 1 месяц назад

    then you should know to show up a one hour to check in

  • Markus Walter
    Markus Walter 1 месяц назад

    Delta has no first class on international flights... good knowledge from a Diamond! And on international flights you have customs regulations.

  • uniquelygeek
    uniquelygeek 1 месяц назад

    Anyone think Lincoln looks like Lincoln Loud?

  • crankylifter
    crankylifter 1 месяц назад

    They look like Mormons.

    • haileyyy
      haileyyy 1 месяц назад

      they probably are

  • Michael Hampton
    Michael Hampton 1 месяц назад

    The 60 minute requirement for checking in to international flights is mandated by US Department of Homeland Security. The airline has to submit APIS information, a complete passenger manifest, to US Customs and Border Protection for all flights entering and leaving the US. It's not allowed to add anyone to the manifest later than 60 minutes before departure, which is why you aren't allowed to check in.

    • Jeremy Palmer
      Jeremy Palmer 17 дней назад

      except when I arrive at the gate 2 hours before the flight but the check in line is so long I dont get to the front till 50 min before my flight because they only have 1 person working. At that point it is ok right?

  • George French
    George French 1 месяц назад

    just get their on time, youre told this loads! when you book flights, first class or not ! silly entitled bugger

  • Angelito Balboa
    Angelito Balboa 1 месяц назад

    the flight was probably overbooked and they just made that excuse so that you can't board.. sad.. :(

  • Jiffy Gee
    Jiffy Gee 1 месяц назад

    For international flights they suggest you get to the airport and check in more than 2-3 hours early. That's just so everything can be properly loaded and everything. Not their fault you didn't get there early enough.

  • MsMuslimahgirl
    MsMuslimahgirl 1 месяц назад

    my goal is to live like a white family

  • Jeff Daugherty
    Jeff Daugherty 1 месяц назад

    you should know better

  • RagnaGamez
    RagnaGamez 1 месяц назад

    I mean, if u didn't check's on u. Just saying.

  • wat
    wat 1 месяц назад

    *wHaTs InSiDe DeLtA AiRlInEs*

  • steven smith
    steven smith 1 месяц назад

    Moral of the story , don't commit to 1 company for anything . Biggest example is cars but those that do miss out when a rival company does some thing better same when flying . Look at the safty records and price and fly others to because none of these companies care about you expt how much money you will hand over

  • Bob B
    Bob B 1 месяц назад

    I work in Delta Reservations Sales, actually on the Premium Sales line, which included the dedicated line for Diamond Medallions, and yes, this is not at all what Delta is about. I wish that that agent would get reprimanded for what they did. Just know that if you do not get a phone survey, that they should be sending you an online survey and those definitely get reviewed by supervisors/managers in that division. I am sorry that this was a bad experience, because as a Delta employee, I would never do that, and no one at Delta would approve of what occurred here.

  • Loopywalker
    Loopywalker 1 месяц назад

    This is mostly your fault, since you failed to check in on time. There are rules set and regardless of your status, if you don't show up on time, then obviously you're going to pay.

  • Joshua Fleming
    Joshua Fleming 1 месяц назад

    Just show up on time ..... Duh

    MR CLASSY 1 месяц назад

    Is delta being run by American airlines?????

  • Josh Plays306
    Josh Plays306 1 месяц назад

    wow business class?

  • Willem van Panhuys
    Willem van Panhuys 1 месяц назад

    Salt Lake City Airport...?

  • Ben Gilman
    Ben Gilman 1 месяц назад

    That kid must probably gets bullied a lot...

  • S  Movies
    S Movies 1 месяц назад

    How hard is it to turn up early for a damn flight?

    • Fluffy Ponies
      Fluffy Ponies 1 месяц назад

      About as hard as I get when I read your name.

  • Kalli B
    Kalli B 1 месяц назад


  • Kenny Omega
    Kenny Omega 1 месяц назад

    1. Should've been on time. Just cause your "diamond" doesn't mean a plane should wait for you.
    2. You're really going to Paris for one day to shoot a video? Wow. Teaching your kid great lessons about wasting money.

  • Lol Man
    Lol Man 1 месяц назад

    Let's Boycott delta

  • xLordedits
    xLordedits 1 месяц назад

    your own fault

  • Ethan Rivera
    Ethan Rivera 1 месяц назад

    Lincoln with the switch there's a button on the back you press that and hold it and then you slide off the side controllers and they will pop off easily

  • Mark Elias
    Mark Elias 1 месяц назад

    Delta doesn't deserve to be called an airline.

  • Mohammed Ali
    Mohammed Ali 1 месяц назад

    i think the first flight was overbooked that why they did not let you in so the can cover their mistake by blaming you that you are late

  • Dustin Largin
    Dustin Largin 1 месяц назад

    So this all started because it YOUR FAULT for not showing up in time? I see that you are a superficial materialistic person, "I'm diamond, I'm diamond, he has a switch" Well Im a Hilton diamond member and my wife has a switch but I'm not making videos about I didn't get my way.

  • Travel&Home Blogs
    Travel&Home Blogs 1 месяц назад

    Lol delta sucks!

  • Attila Tóth
    Attila Tóth 1 месяц назад

    Why is it so difficult to understand with your teeny-tiny brain that you must check-in 60 minutes prior to the flight? No IF and OR, you must check-in 60 minutes prior to the flight. Is it really that complicated to your superior ego? You must be quite dumb not to meet with this complicated condition. I appreciate though that at the second attempt you managed to check-in online. (applause, lol)

  • FlareGFX
    FlareGFX 1 месяц назад

    Why are youtubers ALWAYS late to the airport? I always get there 3 hours early...

  • John Marquez
    John Marquez 1 месяц назад

    You been using Delta for 3 years... and telling me you can't download their app or go to the mobile browser to check in advance 24 hours? I will understand if you currently in Antartica or jungle forest where there's no data or wifi connection, but jesus christ.... you have an iPhone... use delta app, apple wallet, safari... there you go. just dumb!

  • Michael Montenae
    Michael Montenae 1 месяц назад

    southwest. fly southwest.

  • Ekin Hawk
    Ekin Hawk 1 месяц назад

    well, you did miss the check in time, as you mentioned. So why blame delta? looks like its your fault you put yourself in that situation. you should be responsible for that not someone else.

  • vRampagePlays
    vRampagePlays 1 месяц назад

    Delta is actually on of the worst airlines

  • TechPro2005
    TechPro2005 1 месяц назад

    What's inside a delta survey. Lots of crap

    THLSHOW 1 месяц назад

    Just want you to know that I have been in a bit of a depression recently, but your videos seem to make me positive, and look at brighter side. Keep at it Fam

  • Cyborgdelta1
    Cyborgdelta1 1 месяц назад

    First world problems next time read the T&C's

  • Luke Free fall
    Luke Free fall 1 месяц назад

    why are all American airlines terrible.

  • jack mccorkle
    jack mccorkle 1 месяц назад

    How about just don't be late to your flight

  • Josephlee222
    Josephlee222 1 месяц назад

    i usually go 4 hours early

  • Curtis Travels
    Curtis Travels 1 месяц назад

    Woah! I was in Paris at the same time as you guys. Pretty cool! Delta is one messed up airline. In fact it's not like any of the U.S. Carriers are that great. I flew with Delta to Paris because I found a killer deal but all 3 major US carriers are not outstanding. Anyway, looks like you enjoyed yourself in Paris. It's such a nice city!

  • Mikkel Jeppesen
    Mikkel Jeppesen 1 месяц назад

    an houre is F... NOT PENTY OF TIME!!!!!!!!! get that in youre head

  • TheRblxboy 119vlogs
    TheRblxboy 119vlogs 1 месяц назад

    i've been to Paris once i love it

  • xJqriellz
    xJqriellz 1 месяц назад

    Just imagine all the opportunities anyone would have to being really really successful just by being this guys son. :/

  • Robotboy 2020
    Robotboy 2020 1 месяц назад

    Delta you are vary bad

  • DCtraveler
    DCtraveler 1 месяц назад

    it doesn't matter if it is first class or economy seat if you don't check in 60 minute prior to departure they will not allow you to check in. second, are you sure you are diamond member because Delta has no First class on international route, they only have business class for international routes

  • Luke Pool
    Luke Pool 1 месяц назад

    here before going viral

  • Karin Steck
    Karin Steck 1 месяц назад

    Seriously: You just said that you are RUNNING LATE AGAIN !!! You were late the first day and yet you did it again.... Deliberately.. Great lesson for your children... Lack of planning on your part does not constitute an emergency on everyone elses' !!!! Get a clue. Most travelers now a days are also MILLION MILERS, PLATINUM'S ( the fact that your own very young son is one, should give you a clue that it is nothing special at all anymore :)) So the sense of entitlement is a total reflection of whom you are ....From a multi Million Miler....

  • Greg Gerardot
    Greg Gerardot 1 месяц назад

    Anybody else die a little inside when Lincoln broke the stand on his Switch?!

  • T Zig
    T Zig 1 месяц назад

    This is so cheesy I have never flown Business or first class and I was there 5 minutes before and still let me though security I felt there pain 400 bucks wow that a scam that have to gain tons of 🤑🤑🤑

  • AlphaPT
    AlphaPT 1 месяц назад

    It's not a secret. Anyone that works in costumer service, in complaints, will always try to pass the buck somewhere else, so they dont get the "bad review". Usually what is done, alongside long wait periods, is "accidentally" transferring your call to a end node (so it can be recycled back to the system). What you can do (and should do) is always record your calls. There is software that does it for you. Then you can check back and see who got your call. And if you want to really pursue it, now you have a time of call, the name of the person who did it to you, and how your issue was not resolved because of the willing incompetence of an employee.

  • Haleriouse50 Sech_H50
    Haleriouse50 Sech_H50 1 месяц назад

    Dont you hate it when your dad is a blogger and everytime you see him he will just be talking to a amera and if you try to tellhim something he will just tell you to make a summery about the problem whitch you dont care.

  • jayjay2016
    jayjay2016 1 месяц назад

    Don't be late then

  • Jinxz
    Jinxz 1 месяц назад

    2:12 clearly pressing 5 with your finger.. - slow it down to 0.25