Delta Airlines SECRET to avoid negative customer service ratings!

Working in customer service, that rep was absolutely on the line waiting for you to hang up so they wouldn't get a bad survey - and if their supervisor hears that call, they're just as screwed as they would have been with the bad survey.

First class that's so expensive

Delta is SICK! I will never ever fly with them they have the worst rules and kick innocent people off the plane!

Deltas service is one of the worst services man they ripped of every single person

bruh Delta Airlines SUCKS

There is a tiny button on the back of the controller

You should've seen the face of Lincoln when he broke the Switch, hilarious.

So, because you are Diamond, you feel you should be able to make your own rules? Check in whenever you want, put your bag on your armrest etc, because hey, you are a Diamond member?

It's true. We had that problem as well.

They are a very shady company who rips their customers off with over charging their customers with ridiculous high prices. There flights are over priced.

You're late man... If you're late, you're late.
You could have checked in before hand.

rules are rules, be a role model, not the whiners that you are.

They gave your seats away so they had to bump you.

Hi big BOIIIIIIIIiIi

It's funny because I know you didn't think Delta was lame before all this. Clearly says 60 minutes before and you knew it lol

Press the back button for Nintendo Switch

I'm a tin member, and nobody cares

As another Diamond, I totally agree with you - some reps uses this trick to avoid getting a bad score when they sense the call is not going well... I fly a lot and usually call because something went wrong and it's Delta's issue or fault. (I rarely make mistakes and if I did, I would just take the loss). This happened to me a lot of times when the call is not going well. I never never make ridiculous request or demand - just common sense stuff that get me through the issue, but some reps are just not helpful and even at times nasty - even at at the Diamond Medallion line. Two ways to get around or handle these issues: 1) towards the end of the call, verbalize clearly you want to take the survey - this is recorded and will be helpful if Delta audit the call; and 2) immediately call back Diamond or another customer service line (if you were diverted on the call) and request supervisor and file complain about the previous agent diverted the call to prevent you from taking a survey... I had one of my similar situation escalated and was told diversion of call to prevent survey is a violation of their call center rules. If you follow step 1 and 2, it would almost guarantee they will track down the individual, along with the access log on your ticket - they do log a lot of details. In one instances, the escalation people told me they found and listened to the call and had electronic log showing the call was diverted by the agent, so they would take appropriate actions... Anyways, Delta is definitely the better airline in the US but you still could get a bad apple every once in a while and I still love Delta...

You're late, but Delta's lame.
Kook.

Paris? I have been to that airport before! I noticed how similar it is!

delta sucks

I WAS IN THAT EXACT AIRPORT SAME SPOT BUT AT NIGHT

no offense but I couldn't believe on the second day you still ran late. shame on you

So its Delta's fault you were late? WTF.

awesome. wish I could take my son.

What reason did u have for not being able to check in on time at the airport.:/"/?? car trouble, medical emergency.. ect...?*?* I'm at a loss here..

wow i love your calm voice

When you got click baited on to a blog that ended up in your Up Next list.

Yeah we heard that one pilot threatened to arrest someone over a bottle of water at delta

There are rich people who do 1st class then there are average people who do economy and then there is me buisness class baby!!!

It isn't Delta's policy. On an international flight, you are required to arrive a minimum of 1 hour ahead of departure for security and customs clearance. Even when the originating leg is domestic.
Delta didn't fail. You did. Don't put your missed flight on the shoulders of the desk agent.

Maybe stop being late?

Can't believe that being late once and missing your flight, you were late again and vlogging.... you don't realize that your luggage needs to go through x-ray, it needs to be loaded in the airplane along with all the other lugagge and, if there is a large x-ray line, you will delay your flight? Can you imagine if 250 passengers decided to show up 20 minutes ahead of boading just like you did? Sorry, but your behaviour is no better than Delta's in this case

First off, you named your son "Lincoln"? LOL OK...
Secondly, You are a diamond passenger and you don't know to show up to your flight at least one hour in advance? Everyone, especially YOU, should know better than to show up less than an hour before your flight. You gotta give yourself time to get through security, etc.
Finally, why are you giving them a bad survey when you're the one who screwed up?

You should take United next time

wow in another video he says they are not rich then you see the inside of his house and he get a first class flight when hes only gonna be staying ONE DAY wth waste of money

When you didn't show up within the allotted time, they gave your seat away...

Wow the CS agent really shady sending you to baggage to avoid getting the survey... Still, I think you should have arrived earlier because the 60 minute window for international flights is pretty strict.

When I fly. I just check-in online 24 hours before the flight.

You failed to show up on time. Simple own it

did u get the cash??

I hate delta airlines

Kids belong in economy wish I had the money for first class internarional

how old are you. I think you are looking around 7 and 9😗😘😍😙😚

then you should know to show up a one hour to check in

Delta has no first class on international flights... good knowledge from a Diamond! And on international flights you have customs regulations.

Anyone think Lincoln looks like Lincoln Loud?

They look like Mormons.

The 60 minute requirement for checking in to international flights is mandated by US Department of Homeland Security. The airline has to submit APIS information, a complete passenger manifest, to US Customs and Border Protection for all flights entering and leaving the US. It's not allowed to add anyone to the manifest later than 60 minutes before departure, which is why you aren't allowed to check in.

just get their on time, youre told this loads! when you book flights, first class or not ! silly entitled bugger

the flight was probably overbooked and they just made that excuse so that you can't board.. sad.. :(

For international flights they suggest you get to the airport and check in more than 2-3 hours early. That's just so everything can be properly loaded and everything. Not their fault you didn't get there early enough.

my goal is to live like a white family

you should know better

I mean, if u didn't check in...it's on u. Just saying.

*wHaTs InSiDe DeLtA AiRlInEs*

Moral of the story , don't commit to 1 company for anything . Biggest example is cars but those that do miss out when a rival company does some thing better same when flying . Look at the safty records and price and fly others to because none of these companies care about you expt how much money you will hand over

I work in Delta Reservations Sales, actually on the Premium Sales line, which included the dedicated line for Diamond Medallions, and yes, this is not at all what Delta is about. I wish that that agent would get reprimanded for what they did. Just know that if you do not get a phone survey, that they should be sending you an online survey and those definitely get reviewed by supervisors/managers in that division. I am sorry that this was a bad experience, because as a Delta employee, I would never do that, and no one at Delta would approve of what occurred here.

This is mostly your fault, since you failed to check in on time. There are rules set and regardless of your status, if you don't show up on time, then obviously you're going to pay.

Just show up on time ..... Duh

Is delta being run by American airlines?????

wow business class?

Salt Lake City Airport...?

That kid must probably gets bullied a lot...

How hard is it to turn up early for a damn flight?

no FAIR I WANT TO GO TO PARIS

1. Should've been on time. Just cause your "diamond" doesn't mean a plane should wait for you.
2. You're really going to Paris for one day to shoot a video? Wow. Teaching your kid great lessons about wasting money.

Let's Boycott delta

your own fault

Lincoln with the switch there's a button on the back you press that and hold it and then you slide off the side controllers and they will pop off easily

Delta doesn't deserve to be called an airline.

i think the first flight was overbooked that why they did not let you in so the can cover their mistake by blaming you that you are late

So this all started because it YOUR FAULT for not showing up in time? I see that you are a superficial materialistic person, "I'm diamond, I'm diamond, he has a switch" Well Im a Hilton diamond member and my wife has a switch but I'm not making videos about I didn't get my way.

Lol delta sucks!

Why is it so difficult to understand with your teeny-tiny brain that you must check-in 60 minutes prior to the flight? No IF and OR, you must check-in 60 minutes prior to the flight. Is it really that complicated to your superior ego? You must be quite dumb not to meet with this complicated condition. I appreciate though that at the second attempt you managed to check-in online. (applause, lol)

Why are youtubers ALWAYS late to the airport? I always get there 3 hours early...

You been using Delta for 3 years... and telling me you can't download their app or go to the mobile browser to check in advance 24 hours? I will understand if you currently in Antartica or jungle forest where there's no data or wifi connection, but jesus christ.... you have an iPhone... use delta app, apple wallet, safari... there you go. just dumb!

southwest. fly southwest.

well, you did miss the check in time, as you mentioned. So why blame delta? looks like its your fault you put yourself in that situation. you should be responsible for that not someone else.

Delta is actually on of the worst airlines

What's inside a delta survey. Lots of crap

Just want you to know that I have been in a bit of a depression recently, but your videos seem to make me positive, and look at brighter side. Keep at it Fam

First world problems next time read the T&C's

why are all American airlines terrible.

How about just don't be late to your flight

i usually go 4 hours early

Woah! I was in Paris at the same time as you guys. Pretty cool! Delta is one messed up airline. In fact it's not like any of the U.S. Carriers are that great. I flew with Delta to Paris because I found a killer deal but all 3 major US carriers are not outstanding. Anyway, looks like you enjoyed yourself in Paris. It's such a nice city!

an houre is F... NOT PENTY OF TIME!!!!!!!!! get that in youre head

i've been to Paris once i love it

Just imagine all the opportunities anyone would have to being really really successful just by being this guys son. :/

Delta you are vary bad

it doesn't matter if it is first class or economy seat if you don't check in 60 minute prior to departure they will not allow you to check in. second, are you sure you are diamond member because Delta has no First class on international route, they only have business class for international routes

here before going viral

Seriously: You just said that you are RUNNING LATE AGAIN !!! You were late the first day and yet you did it again.... Deliberately.. Great lesson for your children... Lack of planning on your part does not constitute an emergency on everyone elses' !!!! Get a clue. Most travelers now a days are also MILLION MILERS, PLATINUM'S ( the fact that your own very young son is one, should give you a clue that it is nothing special at all anymore :)) So the sense of entitlement is a total reflection of whom you are ....From a multi Million Miler....

Anybody else die a little inside when Lincoln broke the stand on his Switch?!

This is so cheesy I have never flown Business or first class and I was there 5 minutes before and still let me though security I felt there pain 400 bucks wow that a scam that have to gain tons of 🤑🤑🤑

It's not a secret. Anyone that works in costumer service, in complaints, will always try to pass the buck somewhere else, so they dont get the "bad review". Usually what is done, alongside long wait periods, is "accidentally" transferring your call to a end node (so it can be recycled back to the system). What you can do (and should do) is always record your calls. There is software that does it for you. Then you can check back and see who got your call. And if you want to really pursue it, now you have a time of call, the name of the person who did it to you, and how your issue was not resolved because of the willing incompetence of an employee.

Dont you hate it when your dad is a blogger and everytime you see him he will just be talking to a amera and if you try to tellhim something he will just tell you to make a summery about the problem whitch you dont care.

Don't be late then

2:12 clearly pressing 5 with your finger.. - slow it down to 0.25